As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
The JWICS NOC is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide installation, maitenance and troubleshooting support of voice, data, and/or video communications networks. The successful candidate will be responsible for providing 1st level resolution and customer support to scheduled or running video teleconferences (VTCs) and the related networks and infrastructure these VTCs traverse. Candidate must be able to accurately document; using customer outage tracking software, network and/or VTC outages is critical. The main tools utilized at the JWICS NOC include: VC Wizard, Putty, SharePoint, IBM, Tivoli, Cisco IOS, and Siebel.
• Video Teleconferencing (VTC) experience
• Prior experience tracking and troubleshooting network outages
• Must be familiar with Cisco and Juniper routers and switches and Crypto devices (FASTLANES/Taclanes)
• Interpersonal Skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service orientation
• Ability to work independently within a Team Concept (Network Operations Center)
• Ability to multitask in a stressful environment
• Shift Work is required (work center is 24/7)
• Must be willing work 12 hour shifts
• Security +ce is required
• CCNA (desired)
• Network +ce (desired)
• ITIL Foundations (desired)
A Bachelor's Degree from an accredited institute in an area applicable to this position (e.g. information systems, computer science, math, or engineering). An additional three years of relevant technical experience may be substituted for the Bachelor's Degree.
A minimum of three years of relevant technical experience in network engineering activities such as the configuration and problem isolation of local and wide area networks.
Must have great interpersonal skills, able to maintain great working relationships with peers. Knowledge of ITIL principles highly desirable. Position requires the candidate to pass a CI Poly.
Ideal canddiate is one that would be willing to deploy to Afghanistan or other locations for mission support.
Security Clearance Level
Security Clearance Basis
Sensitive Compartmented Information (SCI)
Security Clearance Polygraph
Job ID Number
Potential for Deployment
General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...