Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $87 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,576 ATMs; telephone banking centers 800-KEY2YOU® (800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.
About the Job
As the initial contact for clients, the teller is a critical position within the branch and an important member of the branch team. The teller assists new and existing clients of the Bank with account transactions and uncovers sales opportunities. In addition, he/she acts as a resource in identifying and resolving client servicing issues. The teller is an extension of the sales team and through conversations with the clients uncovers financial needs, communicates product/promotional opportunities and refers clients to the branch relationship management team.
Key's application process for this teller position requires that you complete our Virtual Job Tryout (R), which is an interactive experience via the Internet that takes approximately 45 to 60 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT.
Essential Job Functions
Greet and welcome every client as they enter the branch; acknowledge by name, if known. Smile and make eye contact. Accurately process all financial service transactions. Participate in client appreciation events. Maintain responsibility for cash drawer and follow proper balancing procedures. Take ownership of client issues, when possible, with the assistance of the Branch Manager. Make product suggestions based on the client's needs and refer to a member of the branch team. Review and maintain knowledge of product guides, fees & policies to stay current on offerings for product suggestions. Provide answers and assistance for client questions/concerns by utilizing resources within the branch. Continue to build the client relationship by viewing client profiles. Participate in post/debrief meetings with the branch involving clients from the day to better understand specific client needs. Maintain relationships with Relationship Managers and Branch Managers and notify them of client sales opportunities. Follow up with clients after close of sales transaction with the Relationship Manager, if sale was based on a referral made by the teller. Ensure more complex sales activities/opportunities are handed off to the Relationship Manager. Ensure compliance with security and audit procedures.
High School Diploma or equivalent business experience. Excellent communication and interpersonal skills. Accurate cash handling experience. Ability to develop relationships with clients. Ability to proactively identify client needs with questions. Client-focused attitude. Attention to detail and focus on task at hand. Organizational skills while managing multiple tasks. Ability to demonstrate participation as member of a team. Limited banking experience. Ability to use: Telephone, Fax, Copier, Calculator, BranchTeller Workstation (Teller 21 system), PC with Windows based applications, Key Counselor.
Careers at Key
KeyCorp is an Equal Opportunity Employer M/F/D/V
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