Sales & Marketing
USA-MI-Detroit-Detroit Marriott at the Renaissance Center
Marriott Hotels Resorts
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Destination Sales Executive (1300037A)
Detroit Marriott at the Renaissance
Center 400 Renaissance Drive – Detroit, MI
Detroit Marriott at the
Destination Sales Executive (Job Number
to join the Renaissance Team.
Relocation is offered and may
or may not include a real estate program for existing homeowners.
with the Sales Office to book group events within the group booking parameters.
Provides property support by coordinating and executing site inspections/visits
for off-property sales managers. Verifies that the business is turned over
properly and in a timely fashion for quality service delivery. Pulls through
business booked through the Sales Office, as well as achieves group revenue
goals by actively up-selling each business opportunity to maximize revenue
opportunity. Implements the brand's service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.
Education and Experience
High school diploma
or GED; 4 years experience in the sales and marketing, guest services,
front desk, or related professional area.
2-year degree from
an accredited university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; 2 years experience in the sales
and marketing or related professional area.
Large group sales experience.
CORE WORK ACTIVITIES
Managing Sales Activities
Pulls through business and
achieves revenue goals for all opportunities booking through the Sales
Partners with Area Sales to
identify new group/catering business and achieve personal and property
Partners with the Sales
Office to book group events within the group booking parameters.
Up-sells products and
services, with the ability to bring the sale to closure
Engages in proactive selling
of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure
guests as well as group planners
Assists with selling,
implementation and follow-through of group sales promotions.
Provides recommendations to
Sales Office and Area Sales associates regarding the potential to
reallocate function space as needed.
Handles event planning
aspects prior to the business turning over for business booked in advance
(e. g., > 3 years out).
Coordinates and plans all
Familiarization Tours (FAM) t and in-market customer events.
Provides accurate, complete
and effective turnover to Event Management
Represents sales department
at staff meetings and stand up meetings and reports out on sales activity.
Attends pre- and post-convention
meetings to understand group needs, obtain feedback on quality of product
(e.g., rooms, meeting facilities and equipment, food and beverage),
service levels and overall satisfaction.
Coordinates and executes all
site inspections/visits at the property for out-of-market and non-deployed
accounts (includes site visits for Remote Senior Sales Executives and
out-of-market Senior Account Executives)
Coordinates site visits and
partners when appropriate for in-market sales managers (e.g., Account
Executives and Senior Account Executives)
Partners with account/selling
manager to develop creative aspects of site visit
Gathers all important
customer data from account/selling manager in order to plan appropriately
(e.g. customers goals, specific needs, key account info, etc.).
Develops site standards and
pricing guidelines in order to control Department 47 expenses and allow
for accurate projecting
strengths and weaknesses in order to differentiate Marriott from the
competition during the site visit
Understands the overall
market (e.g., competition, economic trends, seasonability, supply and
demand, etc.) and implements appropriate sell
Provides expert knowledge on
local destination (e.g., local attractions, events, etc.)
Grows business of existing
accounts by soliciting them for future open years while onsite
Tracks bookings and leads
generated from site visits.
Executes and supports
Marriott's Customer Service Standards and property 's Brand Standards.
Monitors the effective
resolution of guest issues that arise as a result of the sales process by
creating mechanisms to channel issues to property leadership and/or other
performance by increasing revenues, controlling expenses and providing a
return on investment for the owner and Marriott International.
Verifies that the business is
turned over properly and in a timely fashion for quality service delivery.
Implements the brand's service
strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.
Performs other duties, as
assigned, to meet business needs.
Building Successful Relationships
Works collaboratively with
off-property sales channels (e.g.,. Sales Office, Area Sales, Enterprise
Sales Team (EST)) to verify that the property needs are being achieved and
the sales efforts are complementary, not duplicative.
Gets involved in
community-based organizations in order to position property for
group/catering sales opportunities.
Meets with walk-in clients
and qualifies lead for account/sales manager.
Builds and strengthens
relationships with existing and new customers to enable future bookings.
Attends and facilitates
pre-planning visits to establish consistent customer communication.
Greets site clients and
escorts overnight guests to their rooms
Acts as Personal Concierge to
client while on site to help coordinate any special requests.
Assists with all
transportation requests for sites and meets client upon arrival.
Entertains customers by
showing them the property and key locations surrounding the property
entertaining for customers
Works with Marriott Guestware
Program Manager to check for reward member status and any special needs of
Coordinates and delivers
amenities and welcome note t to guest rooms
Partners with Event
Management and/or Operations in providing a customer experience that
exceeds the customer's expectations.
Participates in and practices
daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR)
Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy
Executes exemplary customer
service to drive customer satisfaction and loyalty by assisting the
customer and establishing their satisfaction before and during their
Serves the customer by
understanding their needs and recommending the appropriate features and
services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to Marriott.
Gains understanding of the
property 's primary target customer and service expectations; serves the
customer by understanding their business, business issues and concerns, to
offer better business solution both prior to, and during the
Marriott International is an equal opportunity employer committed to
employing a diverse workforce and sustaining an inclusive culture.
Jan 25, 2013, 12:00:00 AM
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...