Primary function is to provide operational assistance to Mortgage Advisors, Regional Managers, Regional Vice Presidents, and external Real Estate partners via incoming calls and or email. Team Players provide specialized mortgage support in areas that include: Originations, Processing, Pricing, Underwriting, LoanSpan, as well as PHH/REFS policies, procedures, and best practices.
Daily responsibilities include:
- Providing LoanSpan originations support by problem solving technical issues and/or assisting with 1003 entry procedures for a variety of loan types and situations. This also includes creating Pre-Approval letters and Good Faith Estimates when required. (35%)
- Fielding underwriting/product specific questions or scenarios and provide accurate guidance using personal mortgage knowledge and the All Regs Manual. (15%)
- Accurately quote/lock rates and run concessions in Loanspan/CASH, calculate in between pricing in LoanSpan, as well as field Pricing Policy questions (30%)
- Field questions concerning status of loan applications, appraisals, and conditions using iDesk, CASH, or Conditions Management. (10%)
- Provide guidance on all PHH/REFS mortgage policies, procedures, and best practices (5%)
- Utilize the department database to document all calls/emails for reporting purposes. (5%)
College degree preferred. Must have working knowledge of PHH products, policies, procedures, and systems including LoanSpan, CASH, and iDesk. Originations or Loan Processing Center experience is preferred. Knowledge and experience with other PHH applications (Client Inquiry and All Regs Sales Manual) is a plus. Proficiency with desktop productivity tools Excel, Word is required. Must enjoy working in a fast paced and dynamic environment. Possesses excellent verbal and written communication skills. Ability to prioritize multiple assignments. Willingness to work extended hours as necessary to provide excellent customer service. Flexible with any additional projects that are introduced based on the needs of the department.
11:30am-8:00pm, Monday - Friday
PHH Arval - 2 years ago
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