Eli Lilly and Company - Los Angeles, CA

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Company Overview:
Lilly is the 10th largest pharmaceutical company in the world, and has been creating medicines that help improve peoples' quality of life for more than 135 years. Across the globe, we are a leader in investing in research and development and we also invest in our employees – in competitive salaries, training and development, and health.

The pharmaceutical industry is a complex, rapidly changing environment and we are looking for highly capable leaders to help us continue bringing innovation to patients.

If you are interested in being considered for employment at Lilly, we encourage you to review the following opportunity


This position is responsible for effectively working with peers, leadership, and their team and corporate to demonstrate results in the following areas: Service Value Chain leadership, grow customer value metric scores, meet territory sales targets, effective business ownership, and implementation of corporate strategies.

  • Demonstrate Market and Therapeutic Knowledge: uses therapeutic, disease state, product portfolio, and market knowledge to meet customer needs
o Ability to apply understanding of the therapeutic area and the current standards of care to appropriately and effectively answer customer related questions
o Applies knowledge of appropriate services and solutions that enhance the healthcare providers ability to create a positive patient experience

  • Sell the Portfolio: support appropriate, on label use of Lilly products through meaningful customer interactions
o Builds and demonstrates deep customer and practice knowledge
o Conducts customer focused pre-call planning by setting objectives tailored to healthcare provider segment, needs, attitudes, environment, and business priorities; then assembles potential solutions
o Anticipates, identifies, and appropriately addresses healthcare provider objections, questions, and concerns
o Uses knowledge, critical thinking, and dialogue skills to deliver meaningful customer experiences that result in satisfaction, equity, and loyalty

  • Build and Sustain Valued Partnerships: cultivates internal and/or external networks that allow Lilly to create sustained value for healthcare provider customers
o Identifies the factors influencing the healthcare provider within their practice and healthcare network
o Uses appropriate techniques to gain access to key healthcare providers
o Builds or strengthens relationships with key influencers
o Uses the Lilly network to enhance customer value and satisfaction
o Responds quickly and appropriately to healthcare provider inquiries/concerns and follows through to ensure their needs are met

  • Analyze, Prioritize, and Plan: uses customer knowledge and appropriate information to prioritize opportunities and create a territory business plan
o Analyzes and interprets relevant data and information to identify territory trends and gaps in performance (payer, market, HCP)
o Prioritizes business opportunities across the portfolio based on territory analysis
o Develops a territory plan for the portfolio: goals, resource investment, and how it will be monitored
o Accesses and/or negotiates for and effectively utilizes required resources

  • Execute, Evaluate, and Adjust: execute a detailed territory business plan that is customer focused, and aligned to business priorities
o Executes the territory business plan with discipline and focus
o Evaluates and adjusts territory business plan based on desired goals
o Understands and acts on evolving healthcare provider, market, and portfolio needs
o Demonstrates ownership and accountability for local business ownership decisions.

About this company
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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in...