Technician I, Field Services
Macy's - New York, NY

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Overview:
Under general supervision, provides basic on-site diagnosis, troubleshooting, preventative maintenance, installation, set up and repair of MST systems. Refers more complex problems to next appropriate level of support or receive direct guidance for their resolution.

Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits and a merchandise discount.

Key Accountabilities:
Electronics degree preferred. In lieu of a degree, we will accept equivalent in education and/or experience.
Previous experience in the support and repair of electronic equipment including POS, Communication, PC 's and RF.
Good knowledge of LAN/ WAN.
Good knowledge of data network connectivity.
Strong knowledge of PC's, understanding and use of Windows Operating System, Windows Office products and communication software.
Strong problem solving, troubleshooting skills.
Ability to effectively communicate within own group and with store personnel.
Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs.
Mentoring and training skills.
Strong communication and organization skills.
Requires standing, bending and lifting up to 25 pounds.

Skills Summary:
Minimum two years experience in the repair of electronic equipment including POS, PC's etc.
And or degree from Accredited Electronics School or College
Problem solving troubleshooting skills
Ability to effectively communicate within own group and with store personnel
Strong customer focus.
Sense of urgency and flexible to changing circumstances and customer needs
Intermediate level of expertise in PC hardware and repair; Understanding and use of Windows Operating System, Windows Office products and Communications software
Basic knowledge of Servers / switches
Working knowledge of email systems (i.e.: Lotus Notes)
Strong communication and organizational skills
Knowledge of Infrastructure cabling (LAN and Telephony)
Knowledge of Radio Frequency Equipment and Protocols

Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.

Macy's - 3 years ago - save job
About this company
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The nation's #1 department store chain has adopted the name of its most famous brand and cash cow: Macy's. Macy's, Inc. operates about 840...