Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $87 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,576 ATMs; telephone banking centers 800-KEY2YOU® (800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.
About the Job
As an integral member to the Key Merchant Services Sales team, perform in the role of sales support partner to the KMS Sales Advisor in an effort to acquire, expand and retain business clients who have merchant services needs. Effectively manage team portfolio growth by assisting the KMS Sales Advisor to achieve assigned goal and drive Key Merchant Services revenue.
Essential Job Functions
Provide support as required to Sales Executives and Managers in order to achieve aggressive new account acquisition and new account revenue goals
Serve as liaison with vendor card processor to assist during application submission, boarding, and POS deployment phases
Provide quality assurance in reviewing all merchant application submissions.
Ensure Sales Execs are following proper procedure in application submission, including pricing and credit policy
Provide one-call resolution with regards to sales executive inquiries on products, services, policies & procedures, new account boarding, pricing, and other general inquiries
Assist Sales Execs as liaison with other KeyBank business units
Assist in managing escalated issues with Sales Execs
Ability to make decisions in a fast-paced environment
Assist with merchant renewals and re-pricing
Assist managers with general new account portfolio reporting and analytics
Assist with customized reporting delivery needed for large merchant clients
Assist in managing sales lead opportunities and reporting within CED referral system, including training, lead qualification, and enabling timely progression through all stages of the sales process
Provide other sales support as necessary
2-Year or 4-Year degree preferred
1-2 years of sales and or administrative experience, banking, business, or payments industry experience a plus
Excellent verbal and written communication skills
Strong analytical skills with the ability to quickly and creatively identify and resolve issues
Proficient in MS Word, Excel and PowerPoint
Strong organizational & time management skills
High motivation and attention to detail
Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals
Careers at Key
KeyCorp is an Equal Opportunity Employer M/F/D/V
Financial services giant KeyCorp unlocks its customers' monetary potential. With a focus on retail operations, flagship subsidiary...