Administration Manager, Income Stream Services
Marsh & McLennan Companies - Virgin Islands

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer's 20,000 employees are based in more than 40 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

We seek an accomplished administration and people manager, who will be the focal in a leading team to provide superior service to a portfolio of Mercer clients.

The role of Administration Manager, Income Stream Services is a critical role charged with meeting SLA’s for our Pension Product clients. With a focus on leading, mentoring and developing a team, you will also possess outstanding project management and process skills, to ensure compliance and legislative standards are adhered to and administration efficiencies are optimised.

Additionally, your role will entail:
  • Direct management of three Team Leaders (and overseeing approximately 25 indirect reports) including regular 1:1 meetings, performance reviews/discussions, leading by example and being a point of contact for escalated queries
  • Client liaison and relationship management. You will be a process orientated individual with excellent communication skills (both written and verbal), who is able to consult with clients and effectively communicate our plans and strategies to service their members and comply with service standards
  • Proficiency with IT systems and applications (SuperB, Calibre, Word, Excel).

We offer a dynamic work environment for the successful candidate with supportive management to ensure your ongoing career satisfaction and success. A competitive salary package will be offered combined with Mercer’s numerous rewards and benefits.

To apply, please email your resume to Jacqui Davis via the link below.

Qualifications

Job Client Management
Primary Location AU-VI-Melbourne

Marsh & McLennan Companies and its Affiliates are equal opportunity employers

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Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...