The successful candidate will be responsible for assisting the manager in the daily operations of the call center as well as porviding leadership to a team of sales and service professionals to meet and exceed sales and service goals and provide valuable service to customers.
This position is responsible for a variety of duties, some of the responsibilities include but are not limited to:
* Assist in overseeing the operational functions of the banking center and provide support to staff
*Employee supervision, leadership, motivation, training and coaching
*Overall Call Center factors are also considered, including service quality, operations management and success in achieving performance measures
*Assist customers with concerns or questions regarding their accounts
*Ensure the audit/compliance procedures of electronic banking are followed while maintaining the highest level of customer service
*Ensure completion of regulatory compliance and training specific to sales and service responsibilities
*Represent oneself and the bank in a positive, courteous, friendly and professional manner
*Supervisory duties will include, but are not limited to: coaching, counseling, scheduling, training, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations
*Excellent PC Skills inlcuding MS Excel and MS Word
*Expert oral and written communication skills
*Expert customer service skills
*Expert interpersonal skills
*Expert problem solving skills
The hours of this position will be 10:00 am to 7:00 pm Monday to Friday and 8:00 am to 6:00 pm Saturday.
Candidates must possess previous management or supervisory experience as well as experience in the financial industry to be considered for this position.
MidFirst Bank - 20 months ago