Installs, tests, repairs, calibrate and maintains medical equipment for DuPage Medical Group. Investigates equipment failures, performs troubleshooting to isolate and diagnose problems, identifies, locates, resolves and repairs equipment and devices. Investigate intermittent problems, maintains accurate service records and documents actions taken. Maintains the DuPage Medical Group database of equipment with the identification, location, status, reliability and service documentation, including adding new equipment and retiring redundant and outplaced equipment.
Performs preventive maintenance procedures, inspects equipment for physical integrity and technical performance, verifies power levels and functions are within parameters, research regulations, procedures and technical reference materials, modifies, upgrades and tests medical equipment and develops procedures as needed.
Maintains accurate records, documents repair actions taken, implements and monitors hazard alerts and recalls. Complies, analyze and updates statistical information, reports and related documents. Consults with end users to define needs and suggest training solutions, monitor parts inventory and usage trends and recommends procurement strategies and failure analysis.
Complies with all JCAHO, CAP policies and procedures, FDA regulations, NFPA and OSHA rules and regulations. Review reoccurring technical issues and recommend solutions, provides insight and technical strategies for the planning of the equipment upgrades.
Performs all other duties as required.
Key Responsibility Areas:
Develops in collaboration with the Executive Director and ancillary service line managers, directs and implements programs designed to foster positive relations between contracted and employed DMG physicians, their administration and clinical staff and the DMG Ancillary Services departments in order to achieve volume and revenue targets. Promotes all aspects of ancillary services throughout the DMG organization by:
Building and strengthening relationships with DMG physicians, their clinical staff and administration staff.
Building and strengthening relationships with internal DMG administration departments that impact on the ability of each ancillary services department to provide support to DMG practices.
Understand the ‘end-to-end’ business processes and their impact on providing excellent service to referring DMG physicians.
Acting as a liaison between primary care providers, specialty providers and the ancillary services department.
Facilitate radiologist meetings with other DMG physicians and facilitate ancillary service line managers, technologists and therapists visits to DMG physician practices.
Reviewing referral volumes from all DMG providers and identifying opportunities for volume growth, developing strategies to target those opportunities and executing those strategies to drive referral growth and ensure that volume and revenue targets are achieved each quarter
Supporting the goals of service line growth through provider satisfaction, education and communication.
Acting as project manager when DMG launches a new imaging competency, modality or other ancillary service line expansion and when DMG launches a new diagnostic imaging, laboratory or physical therapy location.
Actively promoting the new competency or location to all appropriate DMG physician practices.
Embracing the concepts of ‘Appropriateness’ for ordering imaging and laboratory tests and other ancillary services and acting as the subject matter expert resource for all DMG practices.
Integrating the ‘appropriateness’ concept into the revenue cycle to facilitate ease of ordering for DMG physicians and ease of coding/billing/collection for the diagnostic imaging, laboratory and other departments.
Developing strategies to grow or add programs/services, utilizing weekly and monthly operational data extracted from Epic to identify areas of potential growth through adding a new service or test.
Working with physician practices to reduce and eliminate ‘leakage’ of referrals sent outside of DMG because DMG cannot satisfy the provider requirement
Updating and refining the current ancillary services Referral Handbooks and ordering instructions, including patient preparation instructions, and evolving the current process to achieve full compliance by all referring practices
Documenting all activity using a standard reporting process to be developed.
Developing and implementing an on-boarding handbook and referring process for newly acquired DMG physician practices with measurable goals and objectives.
Implement the on-boarding process and transition new practices from ‘Day 1 launch’ through to providing for all ancillary services requirements by transferring all prior referral relationships to DMG.
Reporting meaningful information gathered from the medical community at large in a coordinated and efficient manner to the ancillary services department.
Managing the Diagnostic Imaging department customer survey process, including reporting of results, and expanding the scope to other ancillary services.
Managing and maintaining a pro-active flow of communication within the department including feedback from referring physicians and updates on projects and initiatives.
Attending monthly managers’ meetings; presenting updates on projects and initiatives.
Contribute to the ancillary services department annual budget process.
Maintaining files and records according to DMG, state (IEMA), federal, ACR and HIPPA guidelines as appropriate and as relevant.
Participating in professional development through continuing education
Demonstrating competence in applicable professional skills
Performing other duties as assigned from time to time.
Knowledge and skills required:
Knowledge of medical electronics equipment hardware and software and communication devices
Knowledge of electronic equipment functions, repair procedures codes and standards
Knowledge of computer networks and telecommunications equipment infrastructure
Knowledge of safety policies and procedures and OSHA rules and regulations
Skills in assessing, analyzing, identifying and implementing solutions to technical problems
Skills in reading technical diagrams and manuals
Skills in using techniques, tools and test equipment for troubleshooting, repair and maintenance of medical equipment
Skills in assessing and prioritizing multiple tasks, projects and demands
Skills in operating a personal computer utilizing a variety of software applications
Associate degree in applied science, electronics or related field
Bachelor’s degree preferred
Minimum (4) years of medical equipment repair experience in a healthcare setting
Experience working with diagnostic X-ray and/or Ultrasound equipment, including repair and calibration, would be welcomed.
Job holder may be required to obtain specific technical certifications
Job holder may be required to attend off-site training at vendor locations.
Job holder may be required to work outside the traditional work schedule
Job holder may be called out to work off-shift in emergency situations.
**All key competencies are based on DMG’s C.A.R.E. values.
Compassion, Accountability, Respect and Excellence.
Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.
Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns.
Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.
Resolute in making a decision to act based on conclusions reached based on facts.
Demonstrates good judgment in making these decisions.
Demonstrates personal integrity, honesty, sincerity.
Trusted to do the right thing.
Values the worth of others and respects diverse points of view.
Promotes support and team work within and across departments.
Provides appropriate resources, direction, and accountability.
Allows employees to identify and resolve work issues through empowerment.
Develops employees in a positive manner – maintaining and building self esteem and confidence and competence – helping employees achieve their maximum potential and contribution.
Provides vision and planning to reach goals.
Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships.
Has keen understanding of industry and trends.
Personal Job Competence
Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.
Typical Environmental/Working conditions:
Conditions common to a clinic environment including communicable disease, blood borne pathogens, ionizing radiation, bodily fluids and toxic substances, hazardous materials.
Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and non-clinical personnel.
Typical Physical/Mental Demands:
Activities include holding, carrying, pushing, transferring, and pulling of objects and people, safely.
Manual and finger dexterity, handle or feel, hand-eye coordination, bending, kneeling, crouching, frequent sitting and walking.
This position requires the ability to stand for a long periods of time, bend and crawl to access equipment, may be required to lift approximately 50 pounds. Work involves the potential for exposure to infectious diseases and radiation.
Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.
Work may be under stressful conditions.
Dupage Medical Group - 21 months ago