Business Manager, Gap and Banana Republic Online - Japan
GAP Inc - San Francisco, CA

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The launch of Gap and BR Online in Japan is scheduled for Fall 2012. We're looking for amazing and passionate e-commerce experts to be a part of this exciting new venture.

We are a small and nimble start-up team, so we offer the opportunity to make a big impact, help define the future, and take on a broader set of responsibilities than you might normally find at this level. We're looking for a unique set of characteristics in our team members -- you should be a self-starter, strategically /analytically results-focused, comfortable with ambiguity and change, and a person who knows how to get things done via cross-functional relationships . Do you have a fascination for the Japanese market and consumer? A love for communicating across cultures and timezones plus an interest in international travel? This may be the perfect place for you.

The Business Manager is a new role in the organization, and will leverage a combination of business analytics, strategic thinking, and competitive analysis to develop annual, seasonal, and in-season plans for Japan online brands. The Business Manager will intimately know how the business works across the whole P&L, what drives profitability and scale, and be charged with influencing cross-functionally to manage the business.

The Business Manager will own the following areas (for BR, Gap Adult, OR Gap Kids/Baby)

Works with GM to set the direction for cross-functional team execution; focuses on the high value tactics

Develops and manages to financial plans, forecasts, and strategies to achieve or exceed topline/bottom line goals and customer expectations

Creates growth strategies to drive topline or risk mitigation strategies to hedge the business against downside

Looks for cross-channel opportunities to drive the business

Recommends inventory buys by the appropriate merchandise hierarchy level for execution by the stores teams

Balances, with a view across channels, price/GM vs. unit volume

Presents the product on the site, including direction for product photography and copy

Develops promotion / pricing strategies connected to the base brand yet maximizes value for the corporation

Performs detailed daily site activities that support merchandising strategies that will inspire the customer to buy

Monitors fulfillment capabilities, metrics, and costs, and identifies key opportunities

Develops a strategic and analytical view of the business - connects analytic insights to business actions

Starts with the customer -- develops data-driven understanding of the Japanese brand, customer and their purchase preferences

Creates/maintains a dashboard for key business metrics (Conversion, AOS, UPT, market basket, customer value, fulfillment metrics, etc.) and clearly understands what tactics can affect which metrics

Uses web analytics, financial reporting/business intelligence cubes and databases to pull multiple views of data that drive clear action steps

Assesses weekly product and financial performance metrics

Clearly understands the difference between online and offline business metrics and how we can adjust execution to amplify performance

Analyzes historical data and current trends to identify risks/ opportunities

Has intuition for when analysis cannot deliver additional learning

Can develop strategies and action items to drive continuous improvement of key metrics and profitability over the short and long term

Regularly conducts detailed competitive analysis and shares in a compelling format

Can draw conclusions based on competitor's actions - identifies and advocates for where and how we should lead, follow, or match competitive tactic

Types of competitive data include: financials, strategy, facts/figures, promotions, product offering, marcomm, loyatly capabilities, email practices, digital media spend

Develops seasonal strategies and tactics tied to base business plans

Understands base brand approach/assortment, key issues, and strategic drivers - uses that framework as a base to develop online plans

Collaborates with leadership and cross-channel partners to develop and communicate a comprehensive strategy that aligns future financial and product opportunities by division/department and class.

Create pre-season sales, gross margin, and inventory targets by division and department

Develops channel/market appropriate strategies to amplify, supplement, or complement base brand approach

Provides primary input to the development of brand level plans-collaborating with business partners to set demand, sales, margin and inventory targets

Develop rolling, near-term forecasts of key sales metrics as part of the Monthly Forecast (MF) process. Highlights how marketing, merchandise or operational changes may impact these forecasts

Can estimate where alignment with base business maximizes or underoptimizes the cross-channel opportunity

B

uilds productive, positive, and strategic relationships

Works with the cross-functional teams across the Japan market, International online and US online organizations to develop seasonal strategies

Builds a solid relationship with the Japan offline teams to educate, influence, and find opportunities

Understands if/when additional dialogue delivers value

Works well within the JOL organization - key business partners are marketing and web production

Demonstrated success working across a spectrum of cultural differences

Develops and maintain cross-divisional peer relationships to share best practices and align processes

Creates a collaborative, innovative, results-oriented work environment

Effectively negotiates with and influence peers and cross-functional team members.

Able to effectively manage and resolve conflict - can deliver a POV and effectively defend it without negatively impacting others

Possesses excellent executive presence

Projects maturity, strategic thinking, and openness with leaders at all levels

Reports out (weekly or more) to the JOL leadership team and cross-functional partners on key business, marketing and customer trends in Japan

Communicates clearly and effectively - reflecting an appropriate sense of urgency.

Quickly crafts and delivers convincing presentations that clearly identify business issues and advise decisions to all levels of management

Qualifications

Loves understanding what makes the customer tick, driving business results, e-commerce, and retail - proven experience and success in these areas

Persuasive communicator that understands how to effectively balance various points of view, influence others, and find common ground that drives meaningful results

Strong desire to measure and know impact of efforts

Strategic business thinker with an ability to think creatively and analytically

Self-starter with a strong point of view - drives thought leadership

Proven experience in working effectively cross-functionally and cross-divisionally, with Finance, Creative, Planning and Merchandising organizations

Flexible and comfortable with role ambiguity and shifting priorities; works well in a fast-paced entrepreneurial environment and enjoys digging into the executional details

Can balance thought with action

Set expectations effectively, strong prioritization skills

Possess a clear understanding of a P&L and financial measurements including; sales, gross margin, gross margin return on investment (GMROI), weeks on hand (WOH), weeks of supply (WOS), etc. and how to impact them

Understands and accepts realities of system limitations and find creative ways that address opportunities

This position reports to the GM

Estimated 1 week of travel to Japan / quarter

4-6 years experience in retail planning, buying, strategy, and/or finance - at least 2 year in an executional role

Japanese language skills or experience with Japanese culture a plus

Bachelors degree required, MBA preferred

Primary Location

US-CA-SAN FRANCISCO

Full-time

GID

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Strategy and Business Development

About this company
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The ubiquitous clothing retailer Gap has been filling closets with jeans and khakis, T-shirts, and poplin since the Woodstock era. The firm,...