IT Analyst CL2
VA Commonwealth Univ - Richmond, VA

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To provide primary technical support to various departments throughout VCU for desktop and laptop hardware, software, and Macintosh and Windows networked environments as assigned. To provide on-site and remote support for application software, operating systems, networking software computing hardware, and a wide variety of computing peripheral devices used for administrative and instructional purposes. To provide primary Microsoft Active Directory User, Group and OU support and security management.

Minimum Qualifications

Demonstrated ability to work effectively with faculty, staff, administrators and students to provide technical support, consultation, and training in computer system operations and technology. Demonstrated ability to communicate effectively in writing, particularly with regard to the development of manuals, procedures, instructional materials and reports. Demonstrated ability to communicate complex information so that it is understandable to novice computer users. Knowledge of TCP/IP Ethernet networks as applied to Macintosh, and Windows PC systems. Working knowledge of common and current PC operating systems and software applications programs, such as OS X, Windows, the Microsoft Office suite. Demonstrated ability to install peripheral devices and internal adapters such as network interface cards and video adapters. Ability to diagnose and resolve desktop and client/server application problems at all technical levels using enterprise troubleshooting tools, email, or on site visits. Demonstrated ability to diagnose and resolve computing and hardware problems at all technical levels. Degree in computer science, information systems or related discipline, or equivalent work experience required. Several years minimum experience to include designing and implementing microcomputer networks, microcomputer software installation and trouble shooting, consulting with users with varying levels of knowledge, etc. CompTIA A+ Certification required. MCDST certifications desirable. Law enforcement IT support experience highly preferred.

Preferred Qualifications

Special Requirements

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