Merchandising and Pricing Lead
Sears Holdings Corp. - Holyoke, MA

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Responsible for assisting the Assistant Store Manager in the execution of Merchandising & Pricing responsibilities such as ad set-up and takedown, promotional set-up and replenishment of promotional merchandise.

Responsibilities/Skills/Experience Requirements
• Performs Merchandise & Pricing Associate job duties
• Supports the Assistant Store Manager in developing a high performance team by assisting in scheduling and supervision of Merchandise & Pricing Associates, as well as training and coaching on product knowledge, merchandise presentation skills, inventory and price integrity skills, and customer service tactics to enhance sales
• Understands website navigation and proactively leverages technology in order to facilitate the customer experience
• Participates in interviews with job applicants and provides input to the Assistant Store Manager during the selection process
• Leads by example to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, partner with store cashier when assistance is required to ring register)
• Acts as a role model and personally contributes to attainment of department goals
• Ensures that the department is easy to shop, clean and organized for customers
• Facilitates efficient replenishment flow and representation of merchandise, including ensuring clearance product flow, and, if in Footwear, weekly matching of mismatches and weekly completion of the display sample check sheet
• Ensures optimization of credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable: Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
• Executes signing responsibilities under the direction of the Assistant Store Manager, including setup of storewide and event signing when the assigned team is designated to perform this activity; ensures flawless execution of promotional ad setup and take down
• Ensures accurate and efficient processing of price changes, count updates and inventory adjustments
• Accompanies the Assistant Store Manager during the weekly business review to assist in identifying areas of opportunity and developing action plans for improving the department’s performance
• Assists the Assistant Store Manager with communications to associates regarding upcoming events, work process changes and Company/business initiatives
• Assists in resolving customer issues and complaints; escalates issues to Assistant Store Manager as necessary
• Fosters a team environment
• Hardlines: Serves as Customer Experience Manager and/or Manager on Duty as assigned
• Performs limited store opening and closing activities when necessary
• Performs other duties and projects as assigned
• Ability to assist in leading and developing a team of associates
• Strong organizational and project management skills
• Ability to form strong partnerships and communicate well with store team members
• Ability to identify issues and recommend business solutions to the Assistant Store Manager
• Ability to use email and attachments, Internet/Intranet, and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses
• Must be 18 years of age or older

About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...