Reporting to the IT Manager of Applications, the Tier 2 Support Analyst is responsible for supporting the Epic or other IT supported Department applications.
Provides application support and technical expertise related to the assigned application(s). Acts as a liaison between the end user area and the Information Technology and Services Group to facilitate communication and problem resolution. Establishes and maintains close working relationships with the application vendor. Provides user training and documents system design, as required. Implements modifications to the supported systems as requested, analyzing operational impacts within the department/organization. Resolves problems for supported application. Coordinates problem resolution efforts with other Information Systems staff, end-users and non-Elliot resources. Effectively applies an analytical thought process to determine the best system solutions possible. Collaborates closely with other members of the Information Technology team to troubleshoot issues and to thoroughly test new functionality and workflows. Participates in various sized projects to include planning, implementation and support.
KNOWLEDGE & SKILLS:
Certification in one or more Epic applications is preferred, but will consider candidate with strong experience in another EMR system. Build experience with at least one Epic implementation preferred. Experience working in a health care field is an asset. Knowledge of the operations of a health care organization and the impact/integration within the health system. Ability to work independently with minimal supervision. Ability to work in a fast paced, dynamic environment. Ability to multi-task, attention to detail and consistent follow through on outstanding issues. Ability to demonstrate workflow process analysis and design.
Bachelors degree in a Healthcare or Information Systems field highly preferred.
One to two years related experience required.
Epic application certifications, preferred.
Elliot Health System is an Equal Opportunity Employer and an Affirmative Action Employer.
Elliot Hospital - 2 years ago
Elliot Health System provides medical care to southern New Hampshire. The health care organization operates Elliot Hospital, an acute care...