The Centralized Application Service (CAS) Coordinator, reporting to the CAS Manager, is responsible for the day-to-day operations of one or more services. The CAS Coordinator must be thoroughly well-versed in all portals associated with his/her services and will be expected to act as a resource for clients and applicants regarding the use of these portals. Additionally, the CAS Coordinator will meet representatives of schools or associations to present or discuss the services.
BASIC FUNCTION AND RESPONSIBILITIES:
Serve as the first point of contact for Liaison clients regarding services and portals
Investigate and respond to client concerns
Build and maintain positive relationships with key individuals in the association and with clients.
Conduct Webinars and on-site meetings with Liaison clients and association members to help them use and understand Liaison products and services
Provide regular updates to CAS managers concerning services to client and client satisfaction
Train clients and association members on use of portals
Train new or existing employees in assigned service(s) and assist in the facilitation of ongoing employee training programs
Continuously monitor incoming calls, emails, verification cues, and status of applications
Track weekly statistics
Other necessary duties include the following:
Follow all policies, procedures, ergonomic standards and safety requirements directed by Liaison International and the department
Travel as necessary to provide excellent support to the association
Perform other duties as requested by management
Demonstrated ability to present a polished, knowledgeable, and professional image of Liaison, our services, and our organization to our clients
Bachelors degree preferred
1-3 years experience with admissions process in college or university setting
A minimum of 1 year supervisory experience
Kindness and strong interpersonal and communication skills
Ability to solve complex problems creatively and in a timely manner
Ability to work with development staff as needed to solve bugs or issues without being prompted.
Ability to get along with others, be punctual, and follow instructions
Ability to follow Liaison’s policies and procedures
Proficiency with MS Word, Outlook, Power Point, Excel.
Liaison International is a stable, fast-growing, and profitable company that specializes in providing state-of-the-art information technology products and services to educational associations, accrediting agencies, institutions of higher education, and health professions.
Interested candidates should email cover letter and resume to HR@liaison-intl.com .
Liaison International is an affirmative action equal opportunity employer!