Implementation Specialist II
ADP – Automatic Data Processing - Washington, DC

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At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

Implementation at ADP. It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The job focus is to ensure client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of "a;OneADP" solution delivery.

Implementation Specialist develop and maintain effective verbal and written communications and relationships with clients and ADP associates to contribute to a successful overall client experience. Implementation Specialists utilize a combination of product knowledge, HR knowledge and project management skills to ensure a quality implementation experience for the client. ISs proactively contact clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support "OneADP" workforce management solution delivery. This position can be filled in any of the West MAS Implementation offices. Consistently executes implementation process and methodology. Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients. Coordinates client training to ensure that clients are scheduled to attend all appropriate training classes. Collaborates with Data Service Center and customizes and installs ADP Workforce Management Solutions.

· Oversees accurate, timely and successful installation and conversion of ADP product solutions through entire implementation cycle. Validates and tests solutions.

· Ensures accuracy of client set up variables (ADP Solutions and Mainframe).

· Assesses the appropriate method and identifies resources for the conversion of client data to ADP systems and software.

· Tests the product or oversees the testing process.

· Consults on the installation of client site software and equipment and coordinates technical support to resolve issues and provides client support.

· Seeks client feedback on the products and service to ensure quality implementation experience for the client and provides feedback and ensures transition.

· Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.

· Ensures the successful “hand-off” to other ADP departments following the implementation.

· Participates in project planning and project coordination.

· Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.

· Ensures products are configured and/or adapted to meet each client’s needs.

· Provides functional design guidance including accommodation of client rules, plans or procedures.

· Participates in project plan schedule development, monitoring and reporting.

· Levels I and II perform project management duties for implementations not assigned to project managers and assists with backlog management.

· Effectively manages assigned business through internal systems.

· Maintains start date and eStart dashboard.

· Documents client interactions and assists with communication.

· Escalates any adjusted client time frames.

· Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3rd parties.

· Consistently and timely communicates project progress or project plan modification to Project Manager.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.


Experience, Skills, Academic:
Strong customer service background. Excellent communication, conflict resolution and negotiation skills with internal and external clients.Ability to manage multiple projects, set priorities and effectively utilize resources. Strong aptitude for detail, possess effective troubleshooting and analytical skills.Ability to work well under strict time constraints, prioritize client issues, adapt quickly to changing needs, and is flexible when priorities shift.Knowledge of MS Office Word and Excel. Payroll and/or HR experience preferred.ADP believes that diversity leads to strength

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Job Category:

Area of Interest:
Product Implementation

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Automatic Data Processing - 19 months ago - save job - block
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About this company
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR),...