Tech Advisor
Staples 3,997 reviews - Alpharetta, GA

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Staples is always looking for great talent. We post both current and future jobs in anticipation of our hiring needs.

Please note your application will remain active for 90 days.

Job Title: Tech Advisor

Reports to: Sales Manager

Position Summary: Primarily responsible for performing a wide range of technical services including diagnostics and upgrades consistent with our Easy Sales and Service Standards

General Purpose: Customer Service, Technical Services, and Total Solution Selling

Role Qualifications

Must exhibit highly effective Easy Sales and Service behaviors in all interactions and communications with customers, assocaites and management

Able to work a flexible schedule

Position Responsibilities

Deliver Easy Sales and Service

Provide an inviting environment for the customers by maintaining a neat and clean work area

Determine and demonstrate understanding of customers’ needs

Develop and sell a Total Solution to address customers’ immediate and ongoing technology service needs

Partner with the Sr. Tech Advisor/Sr. Solutions Advisor based on customers’ technology and service needs

Perform basic and advances technical system diagnostics and upgrades on customers’ technology

Serve as a secondary source for on-site technical services

Stay up to date on product information by completing training modules

Adhere to all company policies, procedures, and safety standards

Perform other related duties as assigned

Critical Success factors

Drive customer satisfaction through EASY Service behaviors

Drive profitable services sales through EASY Sales behaviors

Conveys appropriate product and services knowledge

Ability to perfom advances technical system diagnostics and upgrades

Exhibits Team CARE values


Technical systems diagnostics and upgrades knowledge

Required Skills and Experience

Sales and customer service experience in a retail environment

Reporting to this person: No Direct Reports

About this company
3,997 reviews
Staples is a world-class retail, online and delivery capabilities leader. In fact, we're one of the world’s top five online retailers...