Front Desk Area Specialist
The Continental Group - Boca Raton, FL

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We currently have a need for a full-time Front Desk Area Specialist within The Continental Group. This position requires a working schedule of 24/7 on call status. Position is guaranteed a minimum of 40 hours per week. The Front Desk Area Specialist is required to fill in as needed at various luxury high-rise condominium locations all over Palm Beach County. The position will be used to cover scheduled and unscheduled vacation, sick and holiday shifts. Nights, weekends and holidays may be required as needed. The rate of pay will be approx $14.00 per hour DOE. Must have exceptional customer service skills and maintain a professional appearance at all times. All applicants will be tested on Microsoft Word and Microsoft Excel programs.

This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication and time management skills. Must be detail oriented and have the ability to multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records and forms of each building in span of control.

POSITION RESPONSIBILITIES: • Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage. • Adheres to company policy in all assigned Properties. • Needs to have reliable form of transportation and communication. • While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must be displayed at all times. • When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately. • Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately. • Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision. • Responds to emergency situations in a timely and efficient manner within two hours of notification. • Reports all complaints/issues to The Director of Operations/Front Desk Coordinator. • On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays. • May be assigned other duties and responsibilities as required.

Education/Training: • High school diploma or equivalency required. • Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred. Experience/Knowledge/Abilities: Two (2) to three (3) years of supervisory experience preferred. Computer literacy: • Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred. • Effective written and verbal communication skills. • Multiple language fluency is desirable. • Strong customer service, communication and interpersonal skills required. Special Requirements: • Ability to lift 30 – 50 lbs • Work in an upright standing or sitting position for long periods of time • Handle, finger, grasp and lift objects and packages • Reach with hands and arms • Communicate, receive and exchange ideas and information by means of the spoken and written word • Ability to quickly and easily navigate the property/building as required to meet the job functions • Complete all required forms • Possess knowledge of multi-building operations • Ability to work extended hours, nights, and weekends based on project requirement • Driving is required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Continental Group is a Drug Free Workplace and employment is contingent upon passing a drug screen. Please forward resume to Ashley Beal at or fax to 561-997-5468 as soon as possible.

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Does this job require driving a TCG vehicle?



Does this job require driving one's own vehicle?



Amount of Travel

Moderate Travel

Work At Home


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