Customer Training Specialist 4
The Boeing Company - Renton, WA

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View Job Requisition - Customer Training Specialist 4

Requisition Number: 10-1022874
Job Status: Activated -

Posting Type: Posted Internally and Externally. -

Posting Status: Available

Location Renton, WA

Virtual Office/Telecommute?
(Things you should know about Virtual Office) Virtual Work Not Available

Shift First

Business Unit Commercial Airplanes

Division Commercial Aviation Services

Program Flight Services

Occupation Title Customers Training

Skills Management Title Maintenance Training

Job Classification GGE5P4

Job Type Non-Management

Experience Level Career/Experienced

Exemption Status Exempt

Union No

Security Clearance Required?
(Security Clearance definitions) No Security Clearance Required

Work Eligibility Required? Yes

US Person Status Required? Yes

Export Control Required? Yes

Relocation Money Available? No

Date Posted 01/04/2011

Closing Date
(Things you should know about closing dates) 01/11/2011

Position Description This position will support the Maintenance Training New Ventures group in the development and implementation of a Basic License program. It will require an individual with highly varied skills, aptitudes and a willingness to take on a challenging task to completion.

The successful candidate will:
Conduct analyses to evaluate customer technical training needs to determine appropriate training content, objectives and design
Oversee activities for the development, delivery and evaluation of technical training programs.
Establish processes for identifying training content requirements and evaluate training effectiveness.
Use specialized software technology to research, configure, maintain, update and develop new and existing media and materials.
Have experience in training individuals in basic mechanical and electrical skills.
Coach and develop customer training staff to support the new training program
Be capable of writing technical lessons from reference materials.
Research and use data to support program development activities.
Ensure effectiveness, accuracy and quality of training programs

Competencies General
[ + ] Adaptability

Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees' jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.[ + ] Build Positive Relationships

Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.[ + ] Building A Successful Team

Ensures that the purpose and importance of the team are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives. Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place. Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.[ + ] Coaching/Teaching

Consistently clarifies expected behaviors, knowledge, and level of proficiency by guiding, seeking and giving information and checking for understanding. Consistently provides instruction, positive models, and opportunities for observation in order to help other project managers, internal employees, and external customers develop skills; encourages questions to ensure understanding. Consistently gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently establishes good interpersonal relationships by helping project leads, internal employees, and external customers feel valued, appreciated, and included in discussions.[ + ] Continuous Improvement

Consistently and proactively reviews complex and/or specialized processes to identify gaps between requirements and current outputs within own work group, throughout the organization, and with external customers. Identifies potential conditions that contribute to gaps or key variances; explores complex relationships between conditions and effects; distinguishes causes from symptoms and identifies primary causes. Consistently and proactively generates ideas for solutions; analyzes the effect or impact of each solution; selects appropriate solutions; tests solutions; and gathers feedback from fellow project leads, internal employees and external customers on effectiveness. Reviews impact on baseline measures and modifies solutions as appropriate to ensure effectiveness.[ + ] Decision Making

Consistently recognizes a wide range of complex, specialized issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed. Steadily identifies the need for and collects information to better understand issues, problems, and opportunities. Regularly integrates complex information from a wide variety of sources; detects complex trends, associations, and cause-effect relationships. Consistently creates relevant options for addressing problems/opportunities and achieving desired outcomes. Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Consistently implements decisions or initiates action within a reasonable time. Regularly includes fellow project leads, employees across the organization, and external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.[ + ] Managing Work

Consistently identifies highly critical and less critical activities and tasks amidst a large number of competing demands; adjusts priorities when appropriate. Consistently ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Consistently takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.Technical
[ + ] Compliance Regulations

Extensive and specialized knowledge of relevant laws and regulations impacting flight training and business processes. Routinely recognizes the need to research and investigate laws and regulations for applicability to flight training curriculum. Ensures company-training products are in compliance with laws and regulatory standards. May be identified as a focal for compliance audits of the training program and leads corrective action. Educates other trainers regarding compliance regulations.[ + ] Instruction Skills

Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).[ + ] Instructional Media & Methods

Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).

Basic Qualifications For Consideration Did you have at least 3 years of experience as an instructor teaching airplane systems?

Do you have the ability to travel extensively

Typical Education/Experience Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.

Other Job related information This position will have extensive travel to support on-site Program implementation and resource coordination.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies',
and 'Education'. Applicants will increase their opportunities for consideration by demonstrating
compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics),
job-relevant work experience, education, and other requirements described in this requisition -
will be the basis for applicant screening, including resume reviews, structured interviews and any other
assessments used to support the hiring decision. All candidates considered for this position may be
required to participate in a structured interview. The structured interview is a standardized method of
evaluating candidates' job-related competencies to support an objective selection and promotion process.

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Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We...