The Customer Service Representative is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Seeks to retain account and/or suggest and encourage use of other services and products. Depending on area may promote and sell products and/or services and enter or confirm sales. Responds in a timely manner. Most of these activities follow standard procedures and policies with more senior levels using greater latitude and judgement in responding to customers.
Contacts are varied, some are non-routine.
Follows standard screens/ scripts to perform tasks.
Resolves many questions and problems, refers more difficult items to higher levels for guidance.
May confirm or enter sale of product or insurance transactions.
May assess customer needs and suggest alternative products or services.
4-40 License is required
4-40 license is required
About Kelly Services ®
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly ® offers a comprehensive array of outsourcing and consulting services as well as world-class
staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually.
Revenue in 2012 was $5.5 billion.
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Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable...