Customer Service Manager- Dickinson, ND
National Oilwell Varco - Dickinson, ND

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Requisition ID

:

1204895

Description

The Customer Service Manager will be responsible for managing the account representative, inside sales and administration teams to achieve maximum productivity and profitability. This will be done by improving communications, both internally and externally, motivating the current workforce by exercising professionalism, providing a safe work environment for employees and by providing superior service to our customers.

Primary Responsibilities

Assist with cycle counting and inventory reconciliation

Review open purchase orders, expedite material, and audit procurement cards

Work with DSC Manager to deliver financial results (i.e. revenue, margin and return on capital employed)

Work with DSC Manager to develop and initiate a strategy to increase market share (i.e. new products, existing and non-existing business)

Support the account representatives and inside sales representatives in soliciting customers and growing market share

Improve customer relationships with both an emphasis in and focus on excellent customer service

Manage the account representative, inside sales and administration teams

Perform warehouse and/or driver duties, when required

Qualifications

Job Requirements

Relevant business experience (drilling, oil and gas production, electrical and/or pipeline)

Product knowledge in the oil and gas industry

Employee relations and/or development experience, preferably in the oil & gas industry

Written and oral communication skills, both internal and external

Computer skills (Microsoft Office - Excel and Word)

Follow established guidelines, policies, and procedures

Work closely with other departments or business units and directly with customers

Possess integrity and a dedication to results

Analytical skills, objectivity and organizational skills

Management experience

Job

:

Operations/Project Management

Work Locations

:

US ND Dickinson Hwy 22 N

4344 3rd Avenue West

Highway 22 North

Dickinson

58601

Schedule

:

Full-time

Shift

:

Day Job

Job Posting

:

National Oilwell Varco - 2 years ago - save job - copy to clipboard
About this company
350 reviews
National Oilwell Varco (NOV) is one of the world’s leading equipment and service providers to the oil and gas industry. With over 170...