City of Surprise, AZ - Surprise, AZ

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This position assists with the planning and coordination of the Tot Time program. The program is a recreational preschool program for children 3-5 years of age. The program is currently offered Monday – Thursday 9:00 am - 12:00 pm and 12:30 – 3:30 pm. This is a seasonal position that would typically work 15 - 20 hours/week and runs consecutive to the school year. Due to the nature of licensed programs and additional training is required throughout the year.

The hiring salary is $13.35 per hour

Class Title: Recreation Leader III
Department: Community and Recreation Services
Reports To: Recreation Coordinator or Supervisor
FLSA Status: Non-Exempt
Job Status: Part-time Seasonal; Non-classified
Salary Grade: S5

The Recreation Leader III position classification is distinguished from the Recreation Leader II by more responsible work. Incumbents plan, implement, and coordinate programs and special events. Incumbents supervise facilities or specific programs or activities and are responsible for customer services, problem solving, and rule adjudication and delegating duties to Recreation Leader II or I's. Incumbents manage and maintain inventory. Incumbents may be assigned as cashier to receive checks or cash.


The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

  • Assists Recreation Coordinator or Supervisor in preparing and coordinating a wide variety of public events, city programs, classes and/or activities, which may include: procuring supplies, scheduling entertainment, setting up sites, monitoring events and/or performing other related activities
  • Assists with training, participates in the selection of and supervision of assigned recreation staff, contract workers and volunteers in city-wide activities such as sports leagues, park programs, senior center programs and special events. Assists with performance reviews and disciplinary matters as needed
  • Perform tasks related to routine day-to-day operations including inventory maintenance activities
  • Registers participants for special interest classes, receives program fees, makes change and balances cash drawer, prepares deposits
  • Maintain accurate records of registration, participation, and revenues in written report form
  • Assures proper maintenance of recreational facilities and equipment to ensure a safe and sanitary environment. Ensures that the immediate supervisor is notified of any problems and/or concerns
  • Ensure city policies, procedures, and rules and regulations are strictly enforced
  • Responds to and resolves complaints; advises and provides assistance to individuals and groups on related recreational problems. Assists and responds to the general public regarding questions, comments or concerns
  • Exercises responsibility for the maintenance of equipment, materials and personnel used in a given activity
  • Supervises the issuance, use, care and maintenance of recreation supplies and equipment
  • Maintains discipline, order, security and crowd control at activity site or facility
  • Applies resuscitation techniques and first aid as necessary
  • Encourages integration of adapted recreation participants
  • Oversees and ensures safety of a group of individuals with disabilities greater than (15) for Adaptive programs
  • Provides information for program reports; maintains financial records to justify and support programs
  • Attends scheduled training and related meetings to coordinate and enhance various recreation programs and services; maintains awareness of new developments in the parks and recreation field
  • Assists with maintenance of buildings, grounds, and facilities
  • Submits a variety of daily, weekly and monthly reports to coordinator/supervisor on issues including number of participants, accomplishments, and improvement areas
  • Maintains regular attendance and punctuality
  • Performs other duties of a similar nature or level

Tickets/Group Sales:
  • Performs all functions of ticketing, customer service and group sales for the Surprise Recreation Campus
  • Sells new and renewed group packages, focusing sales efforts on defined target areas
  • Prospects new customers and qualifying leads provided
  • Performs cold calling to area businesses, local groups/organizations and individuals
  • Generates leads for group sales
  • Staffs tickets sales tables at outside events
  • Develops relationships with current clients for referral leads
  • Generates weekly sales efforts reports
  • Liaison to ticket holders
  • Works games to support ticket sales promotional initiatives

  • Assists with program and events publicity and marketing
  • Assists in identifying, targeting and establishing potential marketing and sponsorship opportunities for the Surprise Recreation Campus
  • Assists in event promotions, special events and programs
  • Assists in identifying sponsorship leads and preparing and presenting proposals
  • Works closely with sales staff to achieve cross departmental revenue generation goals
  • Assists with game presentations and promotions, customer relations, sales and box office
  • Assists with the development of in-game presentations
  • Participates in sales/promotional and team events outside normal business hours
  • Prospects new customers and qualifying leads provided
  • Generates weekly sales efforts reports
  • Attends community events for the purpose of maximizing sales opportunities
  • Performs cold calling to area businesses, local groups/organizations and individuals
  • Works with staff to organize and implement group night events

May exercise supervision of personnel in related area of responsibility.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
  • Principles and practices of public recreation
  • Customer service principles
  • First Aid, CPR, and necessary safety precautions utilized in recreation
  • Rules and regulations and tournament bracketing governing various competitive athletic games
  • Modern office practices, procedures, methods, and computer equipment including social media practices
  • A variety of active and passive game activities suitable for children, adolescents, adults, senior citizens, and/or special populations
  • The tools and techniques of teaching music, drama, crafts, sports, or other specialties involved
  • Basic arithmetic such as addition, subtraction, multiplication, and division
  • State Licensing standards for childcare
  • Operations of computer system and software to be used to process ticket sales
  • Contact management database
  • Generating and qualifying sales leads
  • Principles and practices of public recreation
  • Customer service principles
  • Database management
  • Basic bookkeeping practices and principles
  • Time management and organizational practices and procedures
  • Handling cash
  • English usage, spelling, grammar, and punctuation

Skill in:
  • Using a computer and related software applications
  • Using standard office equipment including a telephone, 10-key calculator, copy and fax machine

Ability to:
  • Work with minimal supervision and to implement departmental policies and procedures involving program fees, custodial maintenance, program rules, liability issues, registration, evaluations, scheduling, and record keeping
  • Implement recreational program, special events, and activities
  • Work cooperatively with groups of all ages and socioeconomic backgrounds
  • Work as a team player with other city staff
  • Exercise resourcefulness when meeting new problems
  • Work flexible hours to include evenings, weekends, and holidays
  • Train, supervise and plan the work of subordinates
  • Plan, organize, implement and supervise recreation activities
  • Make mathematical calculations and draw logical conclusions
  • Achieve specific sales goals
  • Handle multiple projects well
  • Generate new and creative sales ideas
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and o receive work direction

Associates Degree and two years related experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Positions functioning within a state licensed program require a minimum age of 21.

Must have at the time of hire and be able to maintain a valid Arizona driver license.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, reach with hands and arms, and talk or hear. The employee frequently is required to stand; use hands to finger, handle or feel; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Based on assignment to program or services, incumbents may be subjected to chemicals, extreme temperatures, and intense noises for extended periods of time, moderate exposure to dust, pollen, noise, inclement weather, temperature extremes, and uneven terrain. Assignments to office or administrative work is not substantially exposed to adverse environmental conditions.