Covestic’s innovative process and service-focused solution model offers a perfect complement to progressive on-demand IT Service Management solutions like ServiceNow. To enhance our ServiceNow delivery capability Covestic is looking for high caliber, multidimensional ServiceNow Solutions Architect/Manager to help us grow our ServiceNow practice area. Successful candidates will have a strong background in IT Service Management processes and solutions and will possess expertise across the breadth of the ServiceNow platform.
You will be working with our clients to assess current state processes and tools, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Solutions Architect will also provide expert level support and technical mentoring to ServiceNow Delivery Consultants, help lead this team, provide ServiceNow sales engineer support to Covestic business development staff, assist customers with proof of concept/proof of value activities and lead practice build efforts to include development of practice intellectual property (IP). Some hands-on implementation work is required.
Primary work location is ideally in our office in Kirkland WA but remote workers will be considered. 25-50% travel is expected.
- Experience leading at least three full lifecycle ServiceNow implementations
- Minimum 2 years’ experience with ServiceNow
- Minimum 5 years’ experience developing and implementing ITSM/ITIL processes and solutions
- Minimum 5 years’ professional services/consulting experience
- 3+ years’ experience documenting tool requirements from ‘To-Be’ processes and assisting the IT organization in comparing various Vendor’s tool products
- Excellent interpersonal skills combined with experience establishing and maintaining credibility as a ServiceNow expert
- ITIL v3/2011 Foundation Certificate
- ServiceNow / Web Development experience a significant plus
- ServiceNow Certifications
- ITIL v3 Expert
- Prior experience building and managing a professional services/consulting practice
Covestic - 19 months ago