Overview Performs routine healthcare application support according to specific instructions and established procedures. Reports to As Assigned Education, experience and skills requirements Minimum of Associate's Degree in a clinical related profession or computer related field or equivalent work experience required; Bachelor's Degree in a clinical profession preferred. Previous experience in Information Technology and/or automated patient care systems preferred. Project management, prioritization and problem solving skills are needed on a daily basis. Must be proficient with MS Office software and multiple reporting mechanisms. Licensure/certification requirement Must maintain any certification/licensure as required by clinical profession. Certification in EPIC software required. Job Specific Competencies
Investigates and resolves support issues with EPIC and Sanford Health applications.
Researches, analyzes and make recommendations for application work flow improvements.
Assists and/or leads the creation, maintenance and/or presentation of training documents.
Demonstrates, performs and adjusts professional presentation techniques to meet demand of audience when conducting application training classes or workflow design sessions.
Creates and analyzes reports using multiple reporting mechanisms.
Utilizes project management principles to assist in achieving stated outcomes.
Keeps Clinical Informatics Analysts or Project Managers advised of outstanding issues and support needs.
Promotes and participates in the team approach to support the Clinical Informatics Team.
Core Competencies Customer Service
Interacts with customers in a warm and friendly way.
Takes immediate action to meet customer requests or needs.
Listens to understand what customers have to say. Safety
Recognizes safety hazards and takes corrective action; seeking assistance when needed.
Demonstrates knowledge of operational policies and procedures.
Performs work safely, without causing harm or risk to self, others or property. System Behavior
Makes a decision considering the impact of the decision on other areas.
Initiates collaboration with others outside of service area.
Demonstrates personal commitment to the principles, values, and ethics of the organization.
Models accountability for learning by sharing knowledge and learning from others. Interpersonal/Communication/Relationships
Builds effective working relationships.
Expresses appreciation to others for their work.
Treats others with respect. Leadership Competencies
Demonstrates both knowledge and application of Sanford policies, procedures, and guidelines.
Demonstrates the ability to take charge, take unpopular stands if necessary, face difficult situations, and is looked to for direction from others.
Facilitates and supports change within the Sanford Health.
Demonstrates commitment to continuous learning for themselves and staff.
Demonstrates and applies continuous quality improvement knowledge and skills. Information Management Competencies
Demonstrates skill in accessing, preparing and using information as relevant to position.
Verbalizes and demonstrates knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information.
Demonstrates ability to collect, analyze and present data as appropriate to position. Equipment Competencies
Diagnoses equipment problems; fixes or seeks out someone to fix.
Performs preventive maintenance and periodic safety inspections on equipment.
Consistently informs appropriate person of problems encountered with repairs or calibration of equipment. Blood Exposure
This position is classified as a Category III position under OSHA guidelines with no risk of exposure to bloodborne pathogens and other potentially infectious materials. Supervisory N/A Dimension N/A Physical Requirements: View Physical Requirements
MeritCare Health System - 2 years ago
MeritCare Health System is a not-for-profit, integrated hospital and clinic system headquartered in Fargo, North Dakota. Founded in the earl...