Posting Job Title: BB Installer
Requisition #: 143813BR
Posting Location: Winston-Salem, NC, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
The Time Warner Cable Carolina region currently seeks a Broadband Installation/Service Technician for our Technical Operations Department in Winston-Salem, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Shift : TBD
Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high-speed data and voice.
Essential Job Functions:
Directly responsible for installation from the tap to the customer's equipment
Accountable for referring problems between the tap and headend to plant technicians
Installs equipment and network interface units and drop wires into customer location
Disconnects and reconnects service as instructed
Tests equipment to adjust signal strength and ensure optimum reception
Communicates with customers on-site, encouraging them to upgrade equipment or service packages
Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving
Handles routine installations
When non-routine issues arise, chooses from clear cut courses of action for next steps or escalates
Receives detailed instructions on all work
Work is closely supervised and reviewed
Education and Experience:
Experience in troubleshooting and repair as an Installer or Field Technician is preferred
Previous cable experience is a plus, and a strong electronics/electrical or structured wiring background is preferred
Computer skills are a plus
Requires possession of valid driver's license, as well as good driving record
The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FCC Unit_TWC: 0587
Controlling Establishment ID: 00202 - Winston-Salem Trade Mart
Time Warner Cable - 20 months ago
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...