Specl 1, Prodt Sales Suppt & Analysis
Comcast - Jackson, MS

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Tasks:
  • Maintains current information on Comcast products, services,
equipment, and marketing promotions.
  • Conducts clerical research which requires an understanding of
departmental programs, policie, and procedures.
  • Researches, processes, and manages customer escalations.
  • Responds to and resolves basic account calls and/or escalates
non-technical issues for all accounts to the Product Sales Support
Supervisor.
  • Provides timely feedback to the appropriate Sale Representative to
ensure account satisfaction.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Responsible for supporting the Marketing and Sales department staff with billing support, sales support, scheduling, and analysis as needed.
  • Coordinates multi-dwelling unit (MDU) projects and leads customer service initiatives with managers and owners.
  • Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
  • Responsible for leading customer service initiatives with MDU owners and managers
  • Handle customer account inquires and billing issues
  • Lead projects and coordinate marketing plans for MDU team
  • Build and manage new account address in AMDOCS
  • Manage contracts and produce reports within the DIRECT contract tool
Requirements Requirements:
  • Bachelors Degree or Equivalent
  • Marketing
-
  • Generally requires 0-2 years related experience
  • Experience with AMDOCS (CABLEDATA) is a plus
  • Generally requires 2-5 years related experience
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

Comcast - 2 years ago - save job - block
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