The Technical Support Specialist II supports internal and external customers with applications, software, and/or hardware.
Examples of Duties:
Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat.
Provide technical assistance to help customers resolve Internet, wireless, and phone issues.
Use ticketing system to establish customer account trouble history.
Create new tickets to document troubleshooting steps taken to resolve customer issues.
Meet or exceed service level agreements that will provide an outstanding customer experience.
Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls.
Monitor assigned queues.
Perform all duties of lower level titles.
Perform other duties as assigned.
Minimum Education and Experience Required
High School Diploma or equivalent and a minimum of two years experience working with PC’s. Basic knowledge of PC software and Microsoft office. Applicant must have current Driver’s License.
Preferred Qualifications for TSS II
One Year of experience in the field of Internet Technical Support.
If you need assistance completing our online Profile and Application, please email or call Rose Muncy, PHR CIR at 564-1259 or firstname.lastname@example.org
THIS POSITION WILL CLOSE THURSDAY, FEBRUARY 14, 2013.
ALASKA COMMUNICATIONS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER