An Office Manager I manages the day-to-day office operations, management and performance of an H&R Block tax office. The Office Manager I serves as the front-line manager responsible for office growth, leadership and development. An Office Manager I is generally responsible for all aspects of a smaller tax office operation.
The Office Manager I is responsible for:
Ensuring outstanding client service
Setting office goals and driving performance to exceed goals
All office operations, local marketing, and staffing
Supervising, training, and coaching of all tax office associates
Implementing company policies and ensuring compliance
Serving as a role model for associates on business development
Being a knowledgeable resource on tax products and topics
Prepare accurate and complete tax returns for clients, as needed
Other duties as assigned
High school diploma or equivalent, and meeting all continuing education requirements of the position.
Skills and Experience
Ability to demonstrate strong leadership skills.
Strong verbal and written communication skills, and the ability to effectively communicate in person.
Strong customer service skills to ensure an outstanding end-to-end client experience.
Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.
Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.
Demonstrated aptitude for business plan execution and desire to grow the business.
Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
Successful completion of the H&R Block Income Tax Course or Tax Knowledge Assessment.
H&R Block - 14 months ago
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H&R Block is one of the world's largest tax services providers, utilizing more than 100,000 highly trained tax professionals and having...