Manager Customer Service III
Graybar Electric - Charlotte, NC

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Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.


Assist the Branch Manager in managing all resources within the Branch and overseeing the execution of Company policies and procedures; direct all administrative, customer service and logistics activities to help the Company achieve its sales, financial and service goals.


Supervise customer service, administrative, warehouse and transportation functions and related personnel to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service

Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the Branch are being met; communicate with sales management and customers to identify customer service requirements

Staff all Branch service and administrative positions and monitor performance against goals; ensure branch personnel are trained in Company procedures, systems and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work

Set Branch schedules and establish specific procedures to meet local service requirements; resolve local service failures and takes necessary action to prevent recurrences; call or visit customers to ensure service expectations are being met; host customer tours of Branch when appropriate

Assist Branch Manager in managing the profitability, expenses and assets of the Branch

Other duties as assigned


Minimum Job Requirements

Minimum of 5 years experience required: Senior-level management position for an individual with substantial operations experience

High school diploma or GED required

Preferred Job Requirements

Two-year degree preferred

Knowledge, Skills, Abilities


Knowledge of wholesale distribution industry and supply chain management principles

Knowledge of the Company's Operations, Financial and Human Resources policies, procedures and processes

Knowledge of the Company's products and service offerings

Knowledge of the Company's internal and external quality goals and standards

Knowledge of continuous improvement processes


Oral and written communication skills

Proficiency with SAP and Microsoft Office Suite, including Word, Power Point and Excel

Supervisory and leadership skills

Problem solving and conflict resolution skills

Organizational and time management skills


Ability to effectively supervise staff and achieve results through others

Ability to effectively train and instruct in both group setting and one-on-one

Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of Branch

Ability to effectively present company services and quality standards to customers

Ability to handle customer complaints and mediate customer disputes

Ability to motivate and influence others

Working Conditions

Traditional office environment.

Primary Location


United States-North Carolina-Charlotte

About this company
118 reviews
As a leading distributor of electrical, communications and data networking products, Graybar helps contractors and building owners save time...