Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Assist the Branch Manager in managing all resources within the Branch and overseeing the execution of Company policies and procedures; direct all administrative, customer service and logistics activities to help the Company achieve its sales, financial and service goals.
Supervise customer service, administrative, warehouse and transportation functions and related personnel to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service
Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the Branch are being met; communicate with sales management and customers to identify customer service requirements
Staff all Branch service and administrative positions and monitor performance against goals; ensure branch personnel are trained in Company procedures, systems and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
Set Branch schedules and establish specific procedures to meet local service requirements; resolve local service failures and takes necessary action to prevent recurrences; call or visit customers to ensure service expectations are being met; host customer tours of Branch when appropriate
Assist Branch Manager in managing the profitability, expenses and assets of the Branch
Other duties as assigned
Minimum Job Requirements
Minimum of 5 years experience required: Senior-level management position for an individual with substantial operations experience
High school diploma or GED required
Preferred Job Requirements
Two-year degree preferred
Knowledge, Skills, Abilities
Knowledge of wholesale distribution industry and supply chain management principles
Knowledge of the Company's Operations, Financial and Human Resources policies, procedures and processes
Knowledge of the Company's products and service offerings
Knowledge of the Company's internal and external quality goals and standards
Knowledge of continuous improvement processes
Oral and written communication skills
Proficiency with SAP and Microsoft Office Suite, including Word, Power Point and Excel
Supervisory and leadership skills
Problem solving and conflict resolution skills
Organizational and time management skills
Ability to effectively supervise staff and achieve results through others
Ability to effectively train and instruct in both group setting and one-on-one
Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of Branch
Ability to effectively present company services and quality standards to customers
Ability to handle customer complaints and mediate customer disputes
Ability to motivate and influence others
Traditional office environment.
United States-North Carolina-Charlotte
As a leading distributor of electrical, communications and data networking products, Graybar helps contractors and building owners save time...