Customer Service Representative
Sitel 3,591 reviews - Albuquerque, NM

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We are looking for friendly individuals with computer and customer service experience to service our Global Satellite client customers. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment!
• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Representatives are required to upsell and make save offers with each customer interaction. This is a sales and retention based campaign.
• Other duties as assigned.
Education High School Diploma/GED
Experience Target
• A minimum of 1-year customer service experience.
• Call center experience a plus.
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with customers, peers and supervisors.
Special Certifications Sitel requires pre-employment drug tests, background and credit checks.
Pay Rate Agents start $9.25/hr. ($.25 increase @ 90 days, $.50 @ 6 months). Bonuses are available monthly based on sales and saves performance in some campaigns.
Other Perks:
Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities and more.
Other Excellent Benefits:
Medical, Dental, Vision, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability

About this company
3,591 reviews
When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there....