Robert Half is hiring quality Mortgage Loan Sr. Analysts to staff a project in Orange County, California on a temporary basis. The analysts will be responsible for verifying and evaluating loan data using various internal and external systems. The analysts must have a demonstrated track record in the mortgage servicing field, with at least a working knowledge in the areas of foreclosure, default, and loss mitigation.
Acts as the first line team lead/ supervisor providing junior analysts with feedback and assistance with technical questions
Reviews servicer-provided customer complaint and mortgage loan documentation for accuracy and completeness. Validates servicer computations of borrowers indebtedness, financial condition and refunds/remediation
Conditions complaint and loan files for missing documentation in a clear, concise, and respectful manner
Enters data in a proprietary case management system. Drafts loan-level comments in accordance with client policy and procedure
Reviews and analyzes complaint and loan data as required by the scope of the review, which may include verification of data against multiple sets of guidelines
Demonstrates an in-depth understanding of Federal, multi- state and local mortgage compliance regulations
Accurately resolves escalated cases based on case complexity
Job Requirements- Education and Experience
BA/BS degree required
Residential mortgage loan processing and/or servicing is preferred
Customer complaint handling and resolution experience is a significant advantage
At least a working knowledge of residential mortgage loan servicing in the default, loss mitigation and foreclosure areas is required.Familiarity with recent government loss mitigation programs a plus
Job Requirements- Skills and Abilities
Able to quickly grasp proprietary case management loan servicing systems and modules
Demonstrates deductive reasoning and logical approach in reviewing documented customer interactions
Possess strong communication skills; able to write clear, concise comments about loan files reviewed
Possess audit & analysis skills for performing detailed evaluations on loan performance and servicer actions
Able to work independently with minimal supervision while meeting defined service levels
Able to work effectively in a fast paced, high volume production environment
Proficient in MS Office Suite
Must pass background investigation
Intermediate Underwriting - Residential, Intermediate MS Excel.
Founded in 1948, Robert Half pioneered the concept of specialized professional staffing services. As it has grown, the company has kept its...