Network Services/Support
Synectics - Austin, TX

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Project Description:
Project is an inbound NOC/call center that works remotely with field technicians all across the country to install and test our commercial networks. Proficiency measured primarily by installation trouble tickets work/completed and call handling calls, as well as quality based metrics for the team Please ensure candidates are aware of various shifts. This project will involved the repair and maintenance of Linux Servers and various manufactures of switching and routing equipment. The candidate will be expected to manage a personal phone queue and handle multiple forms of electronic communication related to the project Job Description:
CANDIDATES NEED TO BE AWARE OF 24 X 7 ENVIRONMENT - VARIOUS SHIFTS
TO BE CONSIDERED QUALIFIED FOR THIS ASSIGNMENT SUBMITTED CANDIDATES MUST HAVE
Linux - Most of our work is done from the Debian Linux CLI, and familiarity with this is the most important of all Familiarity with Linux, Cisco IOS, WiFi, Computer Networking, and the OSI model are all required. Computer Networking - The job is to troubleshoot and assist in installing networks of all shapes and sizes, so a strong background in Computer Networking is critical WiFi - candidates should be able to troubleshoot and have clear understanding of WiFi. Subnetting - need to be familiar with what subnetting is and be able to segment IPs into smaller groupings. Have general basic knowledge DSL Technology clear understanding of DSL delivery technology as well as knowledge of alternative delivery methods (cable fibernet) Must be able to type 30 wpm (with accuracy) Strong communications skills - able to effectively communicate (verbal and written) with external clients and various levels of management. candidate will be expected to provide and document consistent, accurate and detailed analysis of issues for each installation. Ability to work in a team environment - Self Starter willing to share knowledge with others. SKILLS

Linux, Subnetting, DSL Technology, Computer Networking, WiFi, Routing, Communication Skills, Accurate Typing Skills (30 WPM, Flexibility/team environment
Synectics is an Equal Opportunity Employer.

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