Mobile Technician II
Grossenburg Implement, Inc. - Pierre, SD

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Job Description:

New Page 2

Job Title:
Mobile Technician II

Service Department

Reports To:
Service Manager


Job Function:

Operates a mobile service vehicle to travel to customer locations and performs in-field, machinery diagnostics and repairs as required, consisting of, but not limited to, complete component removal, disassembly, and reconditioning, following prescribed Technical Manual procedures.

Essential Duties:

Performs in-field machinery diagnostics and repairs as required

Serves as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction.

Coordinates with Service Manager to establish and implement processes for all services that will be offered, utilizing the mobile service vehicle.

Establishes and implements proper processes with the Parts Department to develop and maintain an optimal parts inventory in the service vehicle to accommodate common repair scenarios for the machine population in the dealership’s area of responsibility.

Identifies and implements solutions for customer service opportunities in the dealership’s area of responsibility.

Prepares all reports and forms required in conjunction with work assignments.

Maintains technical and product knowledge on all equipment sold within the dealership’s area of responsibility.

Skills & Qualifications:
  • Good Computer Skills
  • Good customer care skills
  • Ability to assemble and perform normal maintenance functions on outdoor power equipment.
  • Good communication and written skills
  • Good organizational skills
  • High School Diploma
  • Clean driving record