Mac/PC Field Support Technician
TenTek - Culver City, CA

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Will work alongside the Helpdesk Support group and is responsible for providing end user support to users working on a variety of computing platforms including Windows, Mac and Linux based systems.

Ideal candidate will have excellent people /customer service skills and be familiar with the following environment:
Unix/Linux (they run Fedora 13)
Windows 7

Nice to have:
iPhone /Android
PHP / Perl Scripting

  • Build and deploy hardware and software systems as necessary
  • Remote administration using Apple Remote Desktop or Windows Remote Desktop
  • Imaging of Mac and Windows based desktop and laptop systems
  • Setup and configure new users
  • Provide users with keyboards, mice, monitors and workstations
  • Responsible for workstation and user moves within the facility
  • Answer helpdesk phone and provide phone support
  • Printer (and multi-function device) administration, setup and installation
  • Provide customer service and technical assistance to all users of the systems developed above
  • Mac OSX Administration (ftp, printer setup, software installation, user account creation, etc)
  • Windows Administration (ftp, printer setup, software installation, user account creation, etc)
  • Familiarity with Microsoft business products and Adobe Creative Suite products.
  • On-call 24x7 technical support
2-4 years of Windows and Mac related experience.
Linux/Unix experience a plus
Ability to configure workstation/server network interfaces.
Light scripting ability in a Unix Shell, Windows Powershell or Perl/Python.
Previous experience in customer support, computer operations, system administration, or another related area.

TenTek - 22 months ago - save job