Customer Service Supervisor II (Salaried)
ResCare - Pennsylvania

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The Support Services Manager is responsible for effective service delivery to clients and supervising, guiding, and directing Coordinators and Direct Support Professionals.

Manage information systems, supervise Coordinators, monitor the selection of appropriate staff, identify problem situations, schedule client services, and assist in problem solving to strive for optimum outcomes.


Supervisory and management skills required.

Excellent communication skills and problem solving skills. Must have a strong desire to assume the responsibilities of the job including understanding that problems/challenges are to be expected and are a normal part of the job on a daily basis.

Experience with working with disadvantaged populations and knowledge of DDD/ALTCS.

Bilingual a plus.

The Support Services Manager must never have been shown by credible evidence (for example, a court or jury, a department investigation, or other reliable evidence) to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect at the time of application.

Education: High School Diploma. College degree in related field preferred.

ResCare - 2 years ago - save job
About this company
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Through its residential, training, and support services, ResCare offers RESpect and CARE to people with physical and mental disabilities....