Greet and welcome patients. Provide complex administrative and scheduling support to physicians, clincial staff, managers and patients in a healthcare setting. Responsible for check-in, check-out, scheduling, phones, medical records maintenance and support, referrals, authorizations, data entry, and customer service. The schedule will be on an as needed basis.
High school graduate or equivalent
1 - 3 years experience
Utilizes superior customer service skills to perform daily administrative duties of the clinic including but not limited to, greeting checking in/checking out, scheduling patients, chart maintenance, filing, answering phones and taking messages, opening, reviewing and distributing mail, stocking supplies, checking and distributing faxes.
Demonstrates sensitivity to patient's comfort, confidentiality, and concerns while maintaining a therapeutic environment for the patient and family, in accordance with the provider and organizational standards.
Actively schedules all patients for appointments requested by providers. These include but are not limited to, labs, diagnostic, chemotherapy, infusion, provider follow up, teaching, outside referrals and hospital admissions.
Intake of all new consult referrals; collects appropriate clinical and billing data. Prepares new charts, ensures records are complete prior to visit, mails out packets accordingly.
Accurately maintains provider schedules to ensure clinic resources are maximized and patient's needs are met. Updates and coordinates provider schedules as needed for meetings, time off, etc. and communicates changes as needed to appropriate individuals.
Accurately obtains necessary prior authorizations from insurance company prior to booking diagnostic testing. Understands contractual pre-certification requirements to ensure billing requirements are met prior to services. Maintains a tickler file for future tasks/appointments.
Assists with medical records requests from customers. Handles patient/staff requests throughout the day appropriately. Prints all necessary reports and distributes daily.
Provides coverage for other administrative staff as necessary.
Processes death notifications appropriately.
Uses and maintains routine office equipment; computers, voicemail, multi-line phones, intercoms, printers, scanners and other similar equipment as well as software such as Meditech, Kronos, Impact and Microsoft.