PC Tech
Mestek, Inc. - Westfield, MA

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Scope of Position:

Under supervision of a Network Systems Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment, and company-wide electronic mail systems. Assesses user training needs and trains users in effective use of applications.

Essential Duties and Responsibilities:

List what the person must do to perform the job to meet standards.

· Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments

· Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration

· Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required

· Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required

· Performs general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer

· Provides prompt and effective problem-solving and troubleshooting skills with outstanding customer service skills

· Prepares documentation and provides user assistance

· Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services

· Performs other similar or related duties as required or requested

Position Requirements:

The PC Tech must possess the minimum knowledge listed below:

· Two year degree in Computer Science, Information Technology or a related field

· Two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above

· A+ Certification

· Cisco Certifications

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