Design Specialist
Charter Communications - Stamford, CT

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Responsible for the design, development and evaluation of Charter's technical, customer service, sales, marketing, and leadership training programs. Partner with business units, project managers, and subject matter experts to conduct needs analysis and training solutions. Work in conjunction with Curriculum Developers and Managers to recommend and develop training programs in support of organizational objectives. Facilitate Training Certifications for all functional areas and partner to provide performance support for Training Delivery Organization.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Design, develop and evaluate the effectiveness of technical, customer service, sales, marketing and leadership training; serve as creative and planning resource to internal customers

Participate in the design and integration of technical, customer service, sales, marketing, and leadership classes into a comprehensive curriculum for each training function

Provide recommendations for training programs to Curriculum Managers. As developed, create and implement evaluation plans to demonstrate business impact of all training initiatives

Act as an instructional design subject matter expert

Design, coordinate logistics, and delivery all Train the Trainer certifications

Serve as project lead for each design and development project and lead all train-the-trainer certifications

Research and analyze training options, delivery methods and techniques

Manage external resources to maximize cost effectiveness and quality

Serve as a resource to less experienced Curriculum Developers

Demonstrate expert knowledge of assigned projects as well as development processes and standards

Maintain current knowledge of latest industry tools and processes

Ensure training is innovative, engaging, and on the cutting edge of training technology

Contribute to improve team processes and standards

Apply business skills to managing instructional design

Promote collaboration, partnerships, and relationships among the participants in a design project

Serve as and collaborate with subject matter experts and conduct training needs assessments. Evaluate existing training materials and identify needs for future materials.

Develop clear objectives for the training. Select the methods for the delivery of training. Conduct reviews of new training materials.

Assess a clients learning situation, expectations, resources, constraints, learning needs, learning gaps, and tasks in relation to the organization’s mission and goals.

Conduct training needs assessment, analyze and research the technology, and infrastructure available to meet client needs.

Assist with evaluation of field trainers through leading the Train the Trainer process.

Plan and manage instructional design projects

Maintain networks to advocate for and support the training function

Provide for the effective implementation of instructional products and programs

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to use personal computer and software applications specific to instructional design (i.e. word processing, spreadsheet, authoring software, etc.)

Demonstrated knowledge of training methodology

Ability to work independently and be self directed

Demonstrated project management and project leadership skills

Ability to manage multiple projects to meet target dates for implementation

Ability to quickly and effectively shift gears to meet changing business requirements

Ability to communicate with all levels of management and company personnel

Ability to maintain confidentiality of information

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to lead others to complete projects

Experience owning course development from beginning to end

Ability to work effectively on virtual teams and accommodate time zone differences

PREFERRED QUALIFICATIONS

Skills / Abilities and Knowledge

Skills in instructional design methodologies

Knowledge of a variety of training delivery systems; classroom, online, web based etc.

Skills in measurement and evaluation of training initiatives

Outstanding written and oral communication skills and presentation skills

Knowledge of cable television products and services a plus

Skills in teambuilding, relationship building, and presentation

Mastery of tools, principles, and best practices for developing course materials

Facilitate partnering at a high level on all initiatives

Education (level and type)

BA/BS in Instructional Design, Human Resource Development or related field required, specialized training in instructional design methodologies required

Related Work Experience Number Of Years

Instructional design experience 4.0

Project management and project

leadership experience 4.0

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

50% travel required

Primary Location

US-Connecticut-STAMFORD

Charter Communications - 21 months ago - save job
About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...