AT&T Area Mgr Network Svcs - Digital Life (Detroit Area)
AT&T - Detroit, MI

This job posting is no longer available on AT&T. Find similar jobs: AT&T jobs

-

1312460

Description

This role is supporting the new Digital Life Services organization. This group will be launching AT&T's connected digital home services including Home Security, Home Monitoring, Home Automation & Control, Home Healthcare, Personal Energy Management and other applications.

Specific Responsibilities:
Responsible for managing Field Operations vendor infrastructure implementation and performance for Digital Life. Responsibilities to include coordination of Market Launch Plan (MLP) and critical vendor implementation milestones including technician on-boarding schedules and training, as well as ongoing vendor performance management, to include customer experience, cost structure, process adherence, and quality assurance metrics achievement. Incumbent will coordinate with vendor partners to create Field OPS implementation plans, and create /manage vendor scorecards and track Installation and Repair performance metrics down to the technician. Coordinate directly with vendor partner coach/supervisors to address individual technician performance and process issues. Create performance management and improvement plans to address performance shortfalls.

Supervisory: Yes

Qualifications

Required Qualifications

3 years of experience Local Field Operations management

Experience in managing and/or supporting field operations teams

Strong analytical skills

Proven track record of success in Field Operations performance management & the creation/implementation of performance improvement plans and reporting

A passion for best-in-class customer experience

Excellent leadership and communication skills

Excellent written & presentation skills, with previous experience in preparing/presenting results to leadership teams

Preferred Qualifcations:
Previous experience in a similar role in the Alarm and Security Monitoring Industry.

More than3 years of experience Local Field Operations management

Job

-

Corporate Support

Primary Location

-

Michigan-Detroit

Schedule

-

Full-time

Shift

-

Day Job

Employee Status

-

Regular

Job Posting

:

Feb 14, 2013, 2:16:45 PM

-

Unposting Date

:

Ongoing

Job Level

-

Senior Associate/Second Level Manager

AT&T - 22 months ago - save job - copy to clipboard
About this company
5,319 reviews
At AT&T, we’re connecting the world like never before. Ready to get in on the action? Together we’ll do great things. If...