Program Coordinator
Discover Goodwill of Southern & Western Colorado - Colorado Springs, CO

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Opportunity Snapshot

To provide program support to ensure the needs of the consumers are being met in order to maximize their fullest potential in their program environment.


Minimum Qualifications: Bachelors Degree in a Human Service field is preferred. One year of experience in managerial and/or administrative position mandatory if degree requirement is not met. Prior experience working with individuals with disabilities is preferred. A valid Colorado driver’s license is also required.

It is preferred that the incumbent have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers. The incumbent must continuously research new avenues to optimize workflow, thus creating more quality time while meeting established deadlines. The Program Coordinator must have the ability to write clear, concise and accurate reports and plans in a timely manner. The incumbent must demonstrate excellent time management skills, initiative, have the ability to work independently and respond to special requests. The Program Coordinator must have a working knowledge of Goodwill’s vision and goals to assist in moving forward to expand rehabilitation and programs geared to assist disabled and disadvantaged people in attaining an optimal level of vocational and personal functioning and independence. The incumbent must also conduct self in a professional manner and maintain a professional appearance that enhances the firm’s reputation.


Staff Supervision and Support

The Program Coordinator will ensure that all staff is present for work and accountable for. The incumbent will provide staff assistance with problems and conflicts concerning the funding agencies, parents, guardians or consumers and when necessary, the Program Coordinator will also provide conflict resolution. The incumbent is responsible for ensuring all appropriate paperwork for CARF and funding agencies is turned in on time to meet established due dates. The incumbent will complete timecards, mileage reports and time off forms for each staff ember and turn into the Assistant Director/Program Director. The Program Coordinator is also responsible for completing written performance evaluations at 90 day and annual reviews providing timely feedback and guidance for performance development.


The Program Coordinator is responsible for authorizing all expenses that are reimbursed to staff members and is in charge of managing Petty Cash for program expenses. In addition, the incumbent must review monthly budget analysis to ensure that each program is within the allotted budget. When the budget allows, the Program Coordinator will also determine individual bonuses and merit increases when appropriate.

Team Support

As a member of the Rehabilitation and Community Services Team, the Program Coordinator will attend intakes and trainings when necessary, participate in coordinator and staff meetings. The incumbent will ensure coverage when staff is absent. The Program Coordinator must maintain a good working knowledge of 1205 Rules and Regulations, Standards of the Commission on Accreditation of Rehabilitation Facilities (CARF). The incumbent will also perform all extra duties as assigned.

Relationship Management

The Program Coordinator is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and co-workers presenting a positive image of the company to the customer, demonstrating courtesy and professionalism in every task and communication. The incumbent will deal effectively and calmly with non-routine situations following accepted guidelines.