Requisition #: 56778
Job Title: Call Center Representative I - Retirement Services
Country: United States
State: New Hampshire
Employment Status: Full Time
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Inspiring Innovation is a core value at ADP and in Retirement Services we leverage robust technology and the expertise of our associates to provide world-class retirement services for companies of any size. To succeed, we invest in technologies, processes, programs and our people to continually improve the way we service and help our clients run their businesses.
Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support that makes our workforce solutions stand out in an increasingly competitive global marketplace.
Bilingual Call Center Rep I
In addition to providing timely and accurate information regarding employee benefit plans to participants who call or write the center, the CSR shall act as the primary day to day contact person for daily participant issues under a particular plan.
The CSR is expected to assist in timely resolution of participants issues via regular contact with designated persons at the client.
Candidate must posses the ability to interface with clients, internal business partners and members of the call center service team.
Additionally, the CSR is expected to design and deliver training sessions to the service team regarding client-specific plan provision, processing procedures and protocol.
(Experience, Skills, Academic)
Education & Licenses:
Minimum of FINRA Series 6 and Series 63 licenses required or to be obtained within 45 days from date of hire.
College degree or equivalent industry experience.
Experience : Proven success as a CSR within a call center environment, and the ability to handle multiple, time bound tasks in an efficient and accurate manner.
Generic Skills : Superior verbal and written communication skills. Must be familiar with PC keyboard and demonstrate solid computer literacy. Strong interpersonal skills. Demonstrated ability to act as a productive member of a team. Good problem solving and analytical skills. Desirable: Prior experience in Benefits Administration. Working knowledge of Windows software packages.
About ADP : We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
All Locations: United States, Salem, NH
Job Category: Client Service
Area of Interest: Customer Service / Support