ADA Senior Trainer, Hopkinton, MA
Liberty Mutual - Hopkinton, MA

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Advance your Claims career at Liberty Mutual - A Fortune 100 Company! Are you looking for an opportunity to join a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent Senior Trainer opportunity available. A Senior Trainer delivers moderately complex technical training programs in live and/or virtual classroom environments. Works with subject matter experts to develop training solutions consistent with accepted principles of instructional design. Leads projects of modest scale to include developing non-training learning solutions or other department initiatives (e.g., intranet site, newsletter, etc.) Evaluates effectiveness of training programs. Handles program administration needs such as communications, scheduling, roster management, materials production, facilities coordination, etc. The successful job applicant will be assigned to the office identified above. However for roughly the first six months, the Sr. Trainer will be assigned to participate in the country-wide roll out of a new electronic claims processing system. For this period, employees may travel up to 75% of the time. Upon completion of the roll out assignment, the Sr. Trainer will deliver entry level and intermediate training to front line claims handlers, and may participate in needs analysis, evaluation of training effectiveness, and new course development. They will be primarily responsible for a single location, but could travel up to 25% of the time. Role specific training will be provided. Experience in auto claims handling and training are desired.
      Responsibilities:
        Delivers moderately complex technical training programs to assigned client groups (typically through front-line manager level). Training delivery includes both live and virtual classroom environments. Conducts needs assessment to identify learning objectives. Develops training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content. Leads training & development projects of a modest scale, working with subject matter experts, managers, and instructional designers. Project work includes needs assessments, course content development, program assessments, participant testing/evaluations. May develop non-training learning solutions. Identifies appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, etc. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc. Consults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs. Conducts formal training program assessments to identify gaps between learning objectives and learning outcomes. Develops and administers tools to measure effectiveness of training programs. Makes recommendations based on these measurements to improve quality of training programs. Provides feedback and coaching to client audience in one-on-one and group settings. Creates individual development plans based on formal assessments and manager feedback. Handles program administration needs, to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc. Answers participant questions related to training. Identifies needs and provides recommendations for utilizing outside resources. Assists in sourcing third party training vendors. Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered. Qualifications: Bachelor's degree or equivalent experience required, in addition to 5-6 years' experience in mix of technical and training roles. Advanced education in training and development preferred. Has working knowledge of instructional design principles and concepts. Strong knowledge of department duties, responsibilities and procedures. Strong written and verbal communication skills, to include advanced presentation/platform skills and solid facilitation skills. Proven ability to engage audiences in learning topics and to respond to audience needs. Solid ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes. Demonstrates solid project management skills. Knowledge of common e-Learning software applications required, including creating new modules. Benefits: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following : 401K and Company paid pension plan Medical coverage Dental coverage Paid time-off Pay-for-Performance Discounts on automobile and homeowner's insurance Discount fitness memberships Flexible spending accounts Tuition reimbursement Vision care coverage Work/Life resources Credit Union membership Employee and Dependent life insurance Disability insurance Long-term care insurance

        Liberty Mutual - 19 months ago - save job - block
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        At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and...