Group Lead, Phlebotomy
Quest Diagnostics - Texas

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The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Full Time Group Lead Phlebotomist for Edinburg, TX. Monday - Friday 8:00 am - 5:00 pm


Currently, we seek a Phlebotomy Group Lead s e you to view a day in the life of a Quest Diagnostics phlebotomist. to see a Realistic Job Preview of this important patient focused role! (Raise the volume on your computer and expand the window). After viewing the video, close that window to return to this description. Basic Purpose: Phlebotomy Group Leaders, under the direction of the area supervisor, ensure that daily work of the Patient Service Centers (PSCs)/Mobile/In-office Phlebotomy (IOP) are completed accurately and on time. Maintain a safe and professional environment for patients, clients, and employees. Provide administrative and training support to the supervisors. Responsible for leading at least six employees and/or multiple locations. Duties and Responsibilities: 1. Greet customers appropriately. Treat all customers in a courteous manner. a. Ensures all field phlebotomy and PSC specimens are collected accurately and on time. b. Collects specimens according to established procedures. c. Responsible for completing requisitions accurately. d. Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc. e. Research test/client information utilizing lab computer system or Directory of Service. f. Label, centrifuge, split, and freeze specimens as required by test order. g. Package specimens for transport. 2. Maintains required records and paperwork. a. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). b. Maintains all appropriate PSC/Phlebotomy logs. c. Assist with compilation of monthly statistics and data. Submits data on time monthly. d. Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry. e. Submits accurate time and travel logs as directed by management and on time. f. Submits accurate expense forms, if applicable, on the required day. 3. Demonstrates organizational commitment. a. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. b. Reports on time to work, following attendance guidelines. c. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. d. Communicates appropriately with clients, patients, coworkers and the general public. e. Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution. Remains polite and courteous at all times. 4. Miscellaneous duties and responsibilities. a. Keeps work area neat and clean. Disposes of biohazard containers when scheduled. b. Help with inventories and other tasks as assigned. c. Stock supplies as needed. d. Performs other department-related clerical duties when assigned. e. Answers phones and dispatches calls when assigned. f. Participates on teams and special projects when asked. 5. Perform all duties of Phlebotomy Service Rep II. a. Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Supervisor of required repairs and maintenance. b. Work effectively with staff employees to ensure compliance with dress code, Environmental Health and Safety & Quality Assurance requirements, customer service requirements and Standard Operating Procedures (SOP's), advising supervisor of any issues or problems as they arise. c. Communicate professionally with clients and patients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. d. Assist supervisors with the implementation of Standard Operating Procedures (SOP's) for phlebotomy services in accordance with Quest Diagnostics guidelines. e. Travel may be required for in-office phlebotomy facilities or to work at multiple locations. 6. Additional responsibilities of Phlebotomy Group Leader. a. Function as back up for the PSC Supervisor as necessary and carry out duties in his/her absence. b. Coordinate the work of phlebotomist in the Patient Service Centers to assure that production is consistent and service levels are maintained. c. Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists. Assist in relocating, opening new facilities as necessary. e. Play an important role in the dissemination of information to employees. f. Assist with time/attendance entry of employees. g. Prepare reports for monthly statistical data. h. Perform site visits as assigned, and document findings. Assist with QA (quality assurance) audits. i. Daily contact with supervisors, co-workers, inter departmental, to resolve routine client/patient issues. j. Prepares schedules with minimal overtime for employees and floaters to be submitted to the supervisor for app

How To Apply

After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer (EEO).

Quest Diagnostics - 2 years ago - save job
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Quest Diagnostics is testing its ability to be the world's leading clinical lab. The company performs diagnostics on some 146 million...