Driver Examiner (Supervisor) CSC Sandy Springs
State of Georgia - Fulton County, GA

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Duties & Responsibilities: The Georgia Department of Driver Services is seeking qualified individuals for the position of CSC Manager to serve the Customer Service Centers in the above locations. Under limited supervision, the CSC Manager is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high volume center. This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance. This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Driver's licenses; verifying applicants' eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants' driving ability; and processing reinstatement transactions. This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Manager monitors and guides employee performance, participates in employee discipline, and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.

Condition of Employment: A valid Georgia driver's license is required and must be maintained while employed in this position.

A pre-employment background check is required for the selected candidate.

As a condition of employment, employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver's License) road tests must successfully complete the CDL Examiner Certification. This certification consists of a knowledge (written) test and a classroom test portion. Employees will be given three (3) attempts to successfully complete the knowledge portion of the testing and two attempts to successfully complete the classroom portion of the certification. Employees must meet this requirement to continue employment with DDS. Upon successful completion of the CDL Examiner Certification, employees who are employed at a Customer Service Center (CSC) which conducts CDL road tests must maintain certification to remain at the CSC.

Minimum Training & Experience: •Four (4) years of experience in Driver Services Administration or a related field (e.g. retail, banking, call center, etc.)

AND

  • Two (2) years of experience in an Advanced Lead role or working in a team lead capacity.
  • Must Possess a driver's license
Condition of Employment: A valid Georgia driver's license is required and must be maintained while employed in this position.

A pre-employment background check is required for the selected candidate.

Agency Specific Qualifications and/or Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess one or more of the Following:

  • Two (2) years experience and proficiency in managing customer flow and/or service delivery using a lobby management and/or queuing system.
  • Experience in supervising the work of staff that provides direct services to the general public, i.e., face-to-face interactions to resolve customer concerns and offering alternatives to meet customer needs.
  • Documented experience as a high performer working in a customer service environment where extensive knowledge of regulations and guidelines govern operations; providing prompt service via telephone or in person; and, resolving escalated technical and customer issues.
  • Associate Degree from an accredited college or university in business administration or a related field.
  • Proficiency in using Microsoft Office Suite Professional including Outlook and Internet Explorer.
Condition of Employment: A valid Georgia driver's license is required and must be maintained while employed in this position.

A pre-employment background check is required for the selected candidate.

As a condition of employment, employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver's License) road tests must successfully complete the CDL Examiner Certification. This certification consists of a knowledge (written) test and a classroom test portion. Employees will be given three (3) attempts to successfully complete the knowledge portion of the testing and two attempts to successfully complete the classroom portion of the certification. Employees must meet this requirement to continue employment with DDS. Upon successful completion of the CDL Examiner Certification, employees who are employed at a Customer Service Center (CSC) which conducts CDL road tests must maintain certification to remain at the CSC.
Demonstrated competencies needed to successfully perform this job include:
  • Ability to maintain a high performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the general public.
  • Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
  • Excellent customer service skills. Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations and policies.
  • Excellent administrative skills and ability to multi-task and meet deadlines. Must be able to manage priorities and workflow.
  • Proficiency using the basic Microsoft Office tools including Outlook. Proficiency in navigating the internet.
ALL APPLICANTS: PLEASE COMPLETE THE FOLLOWING QUESTIONNAIRE AND SUBMIT WITH YOUR APPLICATION/RESUME SUBMISSION.

1. What are the top three duties in the job you now have or in your most recent job?

2. What is the largest number of employees you have supervised and what were their job functions?

3. What prompted you to apply to our company?

4. Tell me about your experience in leading and managing in a customer service or public service role.

5. Tell me about a time when you had to say "no" to a customer because it was against company policy.

6. What challenges do you foresee in this type of job and how would you overcome them?

7. Rate yourself in the following areas:
(1 being weak, 10 being strong)
Organization Skills: ___________
Interpersonal Skills: ___________
Creative Thinking: ___________
Technical Skills: ___________
Analytical Thinking: ___________
Time Management Skills: ___________

Additional Information: DO NOT CLICK THE APPLY BUTTON BELOW TO APPLY ONLINE. TO APPLY FOR THIS POSITION ONLINE PLEASE CLICK THE FOLLOWING LINK, http://www.dds.ga.gov/DDS/EmploymentOpp.aspx, OR COPY AND PASTE IT INTO YOUR BROWSER WINDOW.

Applicants may submit either a State of Georgia Application for Employment OR a State of Georgia on-line Resume for all announced jobs. To apply for an announced job vacancy, applicants may submit a completed paper copy of the State of Georgia Application for Employment (Form MS 27-1) or a paper copy of the State of Georgia on-line Resume to the Office of Human Resources at the address below:

Department of Driver Services (DDS)
Office of Human Resources
2206 East View Parkway
P.O. Box 80447
Conyers, Georgia 30013

OR

Submit a State of Georgia Application for Employment as an e-mail attachment. See the specific job posting(s) for the appropriate e-mail address for the electronic submission of application materials. Please include the job title in the subject line of the e-mail.

Application materials must be received in this office on the closing date.

Please include the Job Title and Position Number on the submitted materials.

The State of Georgia Application for Employment (Form MS 27-1) is available at: http://www.spa.ga.gov/jobApplicants/gmsapp.asp

The State of Georgia On-line Resume may be created, updated, viewed and printed at:
http://www.careers.ga.gov

The State Of Georgia On-line Resume should be submitted with all fields/areas of the on-line resume completed. In addition to the required fields, you must also complete the following fields for each job: your salary, the description of duties, number and type of positions you supervised, your supervisor's name and contact information, and your reason for leaving. Use "Not Applicable" to indicate those items that do not apply.

Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Make certain applications/resumes are signed. IF SUBMITTING AN APPLICATION BY E-MAIL, PLEASE TYPE YOUR NAME IN THE SIGNATURE FIELD AT THE BOTTOM OF THE FIRST PAGE OF THE APPLICATION. UNSIGNED APPLICATIONS WILL NOT BE PROCESSED. Describe your employment background in full. Resumes submitted without a paper copy or online copy of the State of Georgia Application for Employment may not be considered for the vacancy.

Applications/resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications.

DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: All Qualified Applicants

Submit Application Materials to: 39DDSRecruiter@dds.ga.gov

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

DO NOT CLICK THE APPLY BUTTON BELOW TO APPLY ONLINE. TO APPLY FOR THIS POSITION ONLINE PLEASE CLICK THE FOLLOWING LINK, http://www.dds.ga.gov/DDS/EmploymentOpp.aspx, OR COPY AND PASTE IT INTO YOUR BROWSER WINDOW.

State of Georgia - 22 months ago - save job - block
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