FT Emerging Product Support Representative (Evenings/Nights)
Live Nation Entertainment - Charleston, WV

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Job Description:
Title: Emerging Product Support Representative
Location: Charleston, WV

Play a critical role in the secondary market service
support for Sports TicketExchange, TicketExchange,
Ticketmaster Auctions, VIP Tickets, and other emerging
and collaborative business projects. Provide service and
liaison with our secondary market sellers, buyers,
hosting clients, product managers and internal technical
support specialist. Specific responsibilities include,
but are not limited to: Receive, assess, troubleshoot
and resolve (via tier II, escalate if necessary) all
incoming phone and e-mail queries from our secondary
market sellers, buyers, and hosting clients. Ensures all
internal and external customer interactions are handled
and resolved in a prompt, professional, personable
manner and adhere to standardized service level
agreements. Track, document, and disposition customer
and client queries, as well as all associated problem
resolutions, system work-around and fixes.
Qualifications: High School Diploma or equivalent, with
previous Ticketmaster, retail or box office experience
preferred. Must possess strong communication and
organizational skills, have excellent telephone
etiquette, be detail-oriented, self-motivated, a team
player, have the ability to multi-task in a dynamic,
fluid, and sometimes stressful environment, accommodate
a flexible schedule, including evenings, weekends, and
holidays. Proficiency in Desktop computing in a
Microsoft Windows based operating system, as well as
Microsoft Word, Excel, Outlook, Internet Explorer, Adobe
Acrobat Reader, Remedy Action Request System,
Ticketmaster Archtics, Ticketmaster Ice Fish (TM Win
99). Be dependable and able to work a flexible schedule
including evenings, weekends and holidays. Demonstrated
technical aptitude to troubleshoot basic consumer
difficulties covering operating systems, browsers, and
other Internet applications. Excellent time management
skills handling multiple projects with little or no
Live Nation Entertainment strongly supports equal
employment opportunity for all applicants regardless of
race, color, religion, sex, gender identity, pregnancy,
national origin, ancestry, citizenship, age, marital
status, physical disability, mental disability, medical
condition, sexual orientation, genetic information, or
any other characteristic protected by state or federal
The preceding job description has been designed to
indicate the general nature and level of work performed
by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and
qualifications required of employees assigned to this
job. Live Nation Entertainment recruitment policies are
designed to place the most highly qualified persons
available in a timely and efficient manner. Live Nation
Entertainment may pursue all avenues available,
including promotion from within, employee referrals,
outside advertising, employment agencies, Internet
recruiting, job fairs, college recruiting and search
Req. Code : 3199
Division/Department : Contact Centers

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