We're growing -- Join our banking team in Tigard!
Our Senior Bank Teller is responsible for opening and closing customer accounts, exploring customer needs and cross-selling bank services that are in the best interest of the customer. This position will also provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts, as well as processing automatic transfers, updating records and balancing.
Teller Activities - Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler's checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters. Balances cash drawer independently, maintains cash over and short record within HomeStreet compliance policy. May perform project responsibilities such as processing and balancing ATM, balancing traveler's checks, daily branch balancing, Customer Information Systems input, branch supply orders and monthly branch report generation.
New Accounts/Sales Activities - Opens and closes customer accounts including checking, savings, money markets, certificates of deposit and IRAs. Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers and ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products and participates in sales programs to generate new customers.
Service Activities - Consistently demonstrates proficiency in providing exceptional customer service. Actively listens to our customers by communicating the customer's value thereby maintaining a friendly, positive and professional attitude. Resolves difficult situations by hearing the customer, easing tension, acting to improve the situation and leaving a positive impression. Participates in two community events per year.
A minimum of three years bank teller and new accounts experience.
Demonstrated success in cross-selling banking services.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Excellent written and oral communication skills are required.
Bi-lingual skills (Spanish/English) are a plus!
PC experience including Word, Excel and teller/bank software are required.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Willingness to assume additional responsibilities/duties/projects as they arise.
High school diploma or equivalent.
HomeStreet Bank is an Equal Opportunity Employer