West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Oversee assigned staff and participate, as necessary, in the activities involved in providing quality classroom and on-the-job training for production employees; supervise, and participate in, the completion of training documentation; coach, develop, and mentor subordinates to achieve quality performance; establish an excellent working relationship with each assigned client and continuously strive to improve the level of overall service that West is providing; ensure adherence to company policies and procedures.
* Associate's degree from an accredited college or university with major course work in education, communications, English, or a related field required. Equivalent work experience may be substituted for educational requirements.
* Minimum one year professional training or teaching experience required which may include public and private school experience, corporate training, or related training experience.
* Minimum one year lead or supervisor experience preferred.
* Suite of office software packages
West offers competitive wages, impressive comprehensive benefits, ongoing career development and training, and an environment rich in diversity and the freedom to express new, innovative ideas!
If you are interested in this position and meet the minimum requirements, apply online today!
Applications will be accepted through 02/25/2013.
West Corporation and its subsidiaries participate in E-Verify, a service of the Department of Homeland Security and the Social Security Administration.
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