MEDICAL ASSISTANT, CERTIFIED
Duke University and Duke University Health System - Cary, NC

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Updated 10/31/12

Certification by AAMA or AMT required

Occupational Summary
Perform routine administrative and patient care supportive duties in a Health System medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensure office runs smoothly.

Work Performed

Administrative duties may include but not limited to the following:
Answer telephones
Greet patients
Update and file patient medical records
Fill out insurance forms
Handle correspondence
Schedule appointments
Arrange for hospital admissions
Arrange for laboratory services
Handle billing and bookkeeping.
Perform other administrative duties as directed.

Clinic Duties may include but not limited to thefollowing:
Assist medical and nursing staff in a variety of tasksincluding:
Taking medical histories and recording vital signs
Explaining treatment procedures to patients
Preparing patients for examinations and procedures
Assisting the physician during the examination and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Dispose of contaminated supplies
Sterilize medical instruments.
Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record.
Prepare and administer medications as directed by a physician
Authorize drug refills as directed
Telephone prescriptions to a pharmacy. Draw blood
Prepare patients for x-rays, tests and procedures. Take electrocardiograms
Remove sutures/ staples. Change sterile and non-sterile dressings.
Perform other clinical functions as delegated and supervised by the physician.

Knowledge Skills and Abilities

CMA Candidate with rooming, phlebotomy and ambulatory care experience.
Good customer service skills.
Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
Working knowledge of sterile techniques and special procedures that are applicable to work performed.
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting.
Working knowledge of infection control procedures and safety precautions.

Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge posting, order entry.
Able to document and communicate pertinent information
Ability to establish and maintain effective working relationships with patients and clinic staff

Minimum Qualifications
Education

Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Experience

No experience required. Degrees, Licensures, Certifications

Certification by AAMA or AMT required.

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