Job Summary: Technical and operational interface between IT and Operations as it related to the initial deployment, training, configuration and support of the CielFW WMS application.
Duties and Responsibilities:
Implementation support / coordination of CielFW WMS to include:
Initial warehouse and customer configuration
User training within the facility
Application testing with IT, customer and local users
Post implementation support (1st level) for local site operational issues and (re) configuration requirements for existing/new customers.
Specification and delivery of local reporting requirements.
Local user training and administration of associated documentation.
Support new release testing against customer requirements.
Administration of cycle counting functionality as it relates to customer requirements.
Identify and recommend change controls to support operational enhancements and fixes.
Technical and business knowledge of FourSite/Marc/V3 environments.
functional understanding of data elements and flow through the system
knowledge of local customer requirements as it relates to system configuration options
ability to mesh customer requirements and system capabilities to drive improvements into local operational processes (order management, inventory, receiving, and shipping)
Strong interpersonal skills (communication, presentation, issue management)
Will spend significant time on shop floor, with frequent communication between local site users/mgmt and corporate deployment/support teams.
Limited travel for training and deployment.
Kuehne & Nagel Logistics - 18 months ago
With more than 63,000 employees at over a 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s...