Perform a variety of change management activities for the HCM and FMS 9.1 applications, including:
Developing an in-depth understanding of users and their current business processes.
Learning how their business processes will change with the implementation of PeopleSoft.
Using understanding of business processes and changes to develop training and documentation solutions.
Developing end user materials such as online help (not UPK), training materials, quick reference cards, and FAQs.
Working with business owners, business analysts, subject matter experts to develop supporting materials for town hall meetings and other demos.
Creating storyboards for and developing self-paced training using Captivate.
Facilitating training in a classroom setting or online using Elluminate.
Important: This position will not be using training recording software such as UPK, OnDemand, InfoPak, or uPerform.
This position requires:
Experience developing online help using MadCap Flare, experience with Oracle PeopleSoft, and Higher Education experience are pluses.
- at least 5 years’ experience writing custom end user documentation for software implementations.
- a good understanding of adult learners and how to develop effective software training and written materials for them.
Being able to analyze information from a variety of sources and determine what end users need to know is key to success in this position, as is knowing how to write clearly for end users who are new to PeopleSoft.